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Question

Request for Clarification and Cancellation of Upcoming Subscription Charge

  • July 22, 2026
  • 1 reply
  • 23 views

soyeon6527

Hello,

I used the Figma paid plan for the past month and paid **$5.50** for my subscription.

Since I no longer planned to use the service, I canceled my subscription **the day before the next billing date**. However, today I received an email stating that I will be charged **$16.50**.

I don't understand why I am being charged even though I canceled my subscription before the billing date.

If possible, I would like to request that this upcoming charge be canceled.

If canceling the charge is not possible, I would appreciate it if you could explain:

* Why I am being charged even though I canceled my subscription before the billing date.
* Which policy or billing rule caused this charge to be applied.

I would appreciate your clarification.

Thank you.

1 reply

djv
Figmate
  • Community Support
  • July 24, 2026

Hi ​@soyeon6527, thanks for reaching out! 

I’m Denise with the Community team at Figma. My team here in the forum isn’t able to assist with Billing issues, but I can confirm that support has received your ticket #2027057. They also just replied to you earlier today. Please check your email inbox at your earliest convenience. 
 

If you have any further questions or concerns, please reply to support directly via email.Â