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Question

Refund

  • July 26, 2026
  • 1 reply
  • 69 views
HEINE

Hello Figma Support Team,

I am writing to request a refund for an unexpected charge on my account.

Today, I was charged $89 instead of my regular $22 plan rate. Upon checking, I realized that I had accidentally approved extra seats for team members.

I was not familiar with how Figma’s seat licensing system works at the time and unintentionally authorized these seats. Furthermore, the added users have not used or activity-logged into these assigned seats at all.

Since this charge was made by mistake and the additional seats were completely unused, I kindly request a full refund for the extra $67 charged today.


Invoice : YVBQTNUC-0008

 

I have been a long-time user and advocate of Figma, often recommending it within my company. 

Thank you for your understanding and support. I look forward to hearing from you soon.

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • July 26, 2026

Hello, ​@HEINE - thanks for your post and for being a long-time advocate of Figma! 

 

Since we can’t directly assist with billing and account issues here in the forum, I’ve created a ticket for you with our customer support team so they can take a look. You should get that via email shortly - feel free to reply with any additional information you want to share with the team. In the meantime, I recommend reviewing our help article on managing billing on the Professional plan. It sounds like you may have gotten seat upgrade requests from team members, right? This article will help you better understand that process as well as managing seats, that way you don’t get into a situation like this in the future.

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