Hi. I have a professional plan, but I got an invoice to pay 75$, while my plan is 25$. I didn’t know that to give dev mode or edit mode will be charged. So, what the solution, I don’t want to pay an that extra fees.
Maybe it will be great and more user friendly to add an pop up that for giving an extra dev mode, you will be charged. It will be more honestly for the users. Â
Solved
Billing
Best answer by Tom Reem
Hey ​
I wanted to offer an explanation of where these charges most likely comes from. On the Professional plan, giving someone edit or Dev Mode access assigns them a paid seat — a Full seat for edit access, a Dev seat for Dev Mode. When seats are added mid-billing cycle, they're billed separately and added to your invoice on top of your base plan, which is the usual reason a bill goes up the way yours did. For more on how added seats are charged, have a look at this article: Manage billing on the Professional plan.
For a breakdown and options specific to your account, the Product Support team can look directly at your invoice and seat setup. You can reach them by opening a ticket through the Support Hub.Â
Your point about a clearer warning before an access change triggers a charge is fair feedback — I'll pass along your experience to the appropriate team.
If you run into trouble getting through, or any questions remain, let me know and I'll be glad to help. 🙏🏻
Hey ​
I wanted to offer an explanation of where these charges most likely comes from. On the Professional plan, giving someone edit or Dev Mode access assigns them a paid seat — a Full seat for edit access, a Dev seat for Dev Mode. When seats are added mid-billing cycle, they're billed separately and added to your invoice on top of your base plan, which is the usual reason a bill goes up the way yours did. For more on how added seats are charged, have a look at this article: Manage billing on the Professional plan.
For a breakdown and options specific to your account, the Product Support team can look directly at your invoice and seat setup. You can reach them by opening a ticket through the Support Hub.Â
Your point about a clearer warning before an access change triggers a charge is fair feedback — I'll pass along your experience to the appropriate team.
If you run into trouble getting through, or any questions remain, let me know and I'll be glad to help. 🙏🏻
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.