I subscribed to the $5 Collab Seat on June 26, 2026. Fast forward to now, and I was charged $40. I never changed my subscription or upgraded my seat, so I'm confused about why I was billed this amount. Could you please explain why this happened and help me resolve it??!
Hi,
Did you approve any seat requests from others on your team? It looks like you might have initially paid for a pro-rated seat, then the renewal charge includes that seat plus another seat. I checked and see that you’ve submitted a ticket, which is good - we can’t directly assist with billing and account issues here in the forum, so our support team will help you out via your ticket. You should hear back soon! Thanks for your patience.
I also recommend reviewing our article on managing billing on the Professional plan - that’ll help you better manage your account and avoid unexpected charges in the future.
I did not approve or authorize any seat change, and I never received any email or notification about a seat being changed.
Ok, thanks for the follow up - I recommend replying to your support email with that information just to make sure all of the details are together for review; while the invoice should show what the charges are for, our team can clarify in your request as well.
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