Hi Figma support team,
I am on an annual professional plan that should only be due for renewal in January 2027. For some reason, I am now charged on a recurring monthly plan for a full seat. I am the admin and the only person using Figma so the seat was not for someone else. Can you please fix this glitch so I don’t get charged again in August and also refund the July fees that has already been charged?
Looking forward to hearing back and appreciate the prompt assistance. Thank you.
[Image captioned “Invoice screenshot, proof of being billed twice in July” redacted by moderator to remove personal information.]
Hey
I can't access account settings or make billing changes from From Forum, but I've checked in with the Product Support team. They've received your report and are reviewing your case: 2029229. I've shared your post so they have the full context. In addition, I’ve removed the image from your reply above to maintain your account’s privacy.
In the meantime, based on what you've described, this may help explain the July charge — on the Professional plan, paid seats added to an annual subscription are billed on a separate monthly subscription: There are additional charges in my Figma bill.
The Product Support team will follow up directly with next steps specific to your account. 🙏🏻
Hi Tom,
Thank you for getting back to me. I hadn’t receive any response from the Product Support team since my enquiry, which is why I tried posting here to get a reply. Appreciate you removing the image as well.
Thanks for explaining the July charge, however I didn’t add a new seat voluntary. I believe I received a pop-up while I was working in Figma that I had not paid my bill and needed to do so to continue using it. Unfortunately I do not have a screenshot of it. As mentioned, I am the only person using the software which would have suffice with the annual professional plan that I was on and was confused when a monthly bill is now added to the cycle.
Do you know when I will hear back from the product support team? There hasn’t been an indication of my enquiry being received and I have only been made aware that there is a ticket number raised for it via the forum. Thank you.
Hey
Billing and account cases are handled by a team staffed during the business week, so there may be a delay over the weekend before they follow up. Your case is still active in their queue and they’ll get back to you as soon as possible.
Appreciate your patience, we’ll make sure this gets sorted out.
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