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Hi,I’ve tried submitting multiple legitimate documents for the education verification process, but they keep failing to go through. I’m really puzzled about what’s going wrong with the SheerID integration (the third-party verifier).This exact same issue happened when I was verifying my student status for another application – it took some back-and-forth with their support to finally get it resolved. Unfortunately, that’s not happening here despite my efforts.SheerID/Figma support? Would love your help!Thanks in advance!Gaurabh

The receipt PDF attached to my Config registration confirmation email is blank/logo-only, and I need a resent copy with attendee name, ticket type, company name, billing address, and payment info.

Hello,I joined the company on July 1 and purchased a one-year Figma subscription for work purposes. However, the payment was made through my personal account, not a company account.After only three days of employment, I left the company and have already canceled the subscription. The company has asked me to request a refund for this payment.I would appreciate it if you could review my case and process a refund for this subscription.Thank you. 

To: Figma Customer Support Hello Figma Support Team, I am writing to request an immediate refund and resolution regarding an incorrect charge. Even though I successfully canceled my subscription last month, I was billed again this month, and a payment was processed on my credit card. Additionally, I request that you completely delete all my payment card information from your system. When I canceled my subscription last month, I made sure to completely remove my payment details. I do not understand why my card information was still stored and how this charge was able to go through. Please resolve this issue immediately, process my refund, and provide an explanation as to why this occurred. Figma Account Email: [redacted by forum moderator to remove PII] I look forward to your prompt review and a quick response. Thank you,

Hello,I would like to request a refund for the subscription that was automatically charged today.I have not used the subscription at all, and I have already canceled the renewal to prevent any future charges.I realized that this higher-priced plan is more than I need, so I would greatly appreciate it if you could review my refund request.

Hello,I cancelled my Figma subscription some time ago. However, I recently noticed that I was charged again.Could you please review my account and explain why this charge occurred? If it was made in error, I would appreciate a refund.Thank you. 

Update: ​@Gustavo_Lopes , could you please check your inbox? The Technical Quality specialist has just replied to you and is waiting some additional information from you for further investigation! Thank you! please i need on my own end, it is extremely urgent, I am urgently following up on the custom domain issue for piusanyimfellows.org.The domain was previously stuck on “Awaiting SSL Certificate” for an extended period. After reconnecting the domain, the website started loading for some users, but it is still not stable. Some users can access the site, while others are getting errors such as “Not Secure,” “This site doesn’t support a secure connection,” or the site not loading at all.Based on the symptoms, this appears to be an SSL certificate/CDN routing issue, possibly involving an incomplete or misconfigured SSL certificate chain, or different CDN/server nodes serving different SSL states. It looks like some users are reaching a server where the SSL certificate works, while other

I've been using Figma Make Kit with published components for my project. Initially, everything worked as expected. I created a few components using the default AI model and then didn't make any changes to the file for 4–5 days.When I came back to update a few components, every prompt I entered resulted in the error message "Something went wrong" along with an error ID.I raised a support ticket, and the Figma team suggested either duplicating the file or switching to a different AI model in the chat window. Switching from the default model to the Gemini model temporarily resolved the issue, and I was able to continue working.However, after another few days, the same issue returned. Now the Gemini model also fails with the same "Something went wrong" error. I've tried multiple AI models, but they all produce the same result.The most frustrating part is that each failed prompt still consumes 200–400 AI credits, even though no output is generated. It simply shows the error message after pr

Hi Figma Support,After the recent update, Paste properties stopped working correctly in Figma Desktop.Copy properties still works: when I press Option + Command + C, Figma shows the “Copied properties” notification. However, Paste properties does not apply the copied formatting when I press Option + Command + V.This is especially problematic when editing text fragments inside a text layer. I use this feature constantly to apply font formatting to selected characters, for example numbers and mathematical symbols inside longer text blocks. Before the update, the same shortcut and workflow worked normally.Steps to reproduce: Open a text layer in Figma Desktop. Select a formatted part of the text. Press Option + Command + C. Select another part of the same or another text layer. Press Option + Command + V. The copied text properties are not applied. I have already tried restarting Figma and using Reset Figma and Restart, but the issue remains.Could you please check if this is a b

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I have a paid up Pro Dev seat and when exploring the MCP server after six or so calls I am now blocked, it just responds with ..  Error: You've reached the Figma MCP tool call limit for your seat type or plan. You can upgrade for more tool calls. Learn more: https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissions/    Am aware of x-calls per 10-minutes, tried after half an hour an got the same response. Re-authenticated, same response.Subscription was taken out several weeks back, first time using the MCP service since then. whoami shows expected information

Hello, Unfortunately, I am unable to retrieve the source code for my plugin, as I believe it was permanently deleted from my iCloud storage. The plugin in question can be found here: https://www.figma.com/files/team/1187037814994682709/resources/community/plugin/1575842034656058098/orderly-layer-organizer?fuid=807829380100009514 I apologize for any inconvenience this may cause. Best regards,Jumar Juaton

I encountered what appears to be a bug after publishing components from a regular design file.This file was originally a design file, not a library. I decided to publish its components and styles so they could be reused in another file.After publishing, all text layers inside component instances in the same file lost their text style assignments.Expected result:Publishing components should not affect existing text style links inside the current file.Actual result:- All text layers inside component instances became locally formatted.- Typography did not change (font, size, weight, line height, etc. all remained identical).- The text style name disappeared and only the raw typography properties were shown.- Main components kept their text styles correctly.- Only component instances lost their text style links.- The text styles themselves still existed.- Manually selecting the same text style immediately restored the connection without changing the appearance.- Republishing the library an

I had 2 full seats on our account and were paying $40 a month. We downgraded to 1 full seat and 1 dev seat a few weeks ago expecting less of a charge but just got charged $48 dollars. We see we have 1 full seat and 1 dev seat now and yet we paid $8 more than we were when we were expecting low $30s.

En la librería de asset aparecen componentes que no existen en la librería original. Son componentes que fueron eliminados y siguen apareciendo. ¿Como puedo eliminarlos?El segundo assets fue eliminado de la librería original y se sigue viendo 

Im trying to select the compoents in figma but its not selecting please somebody help solve this issue 😭

Dear Figma Support Team,I am writing to request a full refund for a subscription charge that occurred today, [Insert Today's Date]. This was an accidental renewal/upgrade, and I did not intend to keep this active subscription.Here are my account and transaction details:Figma Account Email:  Amount Charged: $20.00 Invoice Number (if available): [email and invoice redacted by forum moderator to remove PII]I have already canceled the auto-renewal for this plan to avoid future charges. Since this happened less than 24 hours ago, I kindly request that you void the transaction and issue a full refund to my original payment method.Thank you very much for your prompt assistance with this matter. 

I have a prototype that should have background blur set on the header and navigation menu. I’ve noticed they’ve stopped blurring the background underneath. What gives? Link to view prototype:  

After updating my Figma desktop app to the latest release, the Scale tool (K) stopped working completely. It's grayed out even when I have objects selected. I'm also noticing a few other odd behaviors with this update. Is anyone else experiencing the same issue, or is it just me?

My work address is no longer accessible since I don’t work there anymore. I have no way to get emails there and the login is asking for an authorization number. I need to get my login changed. How can I do that? I  can be reached at [redacted by moderator to remove personal information]. 

Hello, "Show Agents on canvas" setting has been removed. Could you please bring this setting back? Having the Agents panel permanently displayed on the canvas disrupts the workflow, and I need the option to hide it. Is there any particular reason you removed it? Are you forcing this on your users?   

Bonjour, Je suis arrivée à la limite de mes crédits. Pouvez-vous me confirmer qu’en tant qu’entreprise nous sommes limités à 200$ de crédits ?J’ai déjà via le PAY AS YOU GO dépensé 200$, si je souhaite en ajouter de nouveau y a t’il une solution ?  Voici le message que j’ai actuellement lorsque je souhaite ajouter des crédits “Pay as you go credits are currently unavailable. Letsignit has spent 199,98 $US. Your monthly budget will reset on Jul 19, 2026.”Merci pour votre aide

I have a shared Moodboard with a friends so we can work on a project, but now she can’t interact with the moodboard anymore, besides looking at it. Last week we we’re both able to add stuff to the moodboard.When she tries to do anything in the board, she gets this message, shown in the screenshot below. She isn’t a student anymore, but I am.This wasn’t the case last week, we we’re able to work together just fine. Was this really changed out of bloom? That sucks if it is the case

I am on macOS Tahoe, just recently updated, have been having trouble getting Figma real time desktop notification since. Tried turning on on notification in system setting, it’s showing up when i click into Figma menu bar on top right, but not as a slide in notification.   

 ErrorI keep getting the same error when I try to upload a .fig file to my drafts. I tried several troubleshooting suggestions i’ve found on forums and videos, and nothing seems to work. So far, I tried: Downloading the file I wanted to upload several times. Cleaned caché Tried with desktop and browser versions of Figma. Moved all the frames I needed to a different file, the new file won’t import either. Tried to import the file to another account. It worked on two accounts but not on my personal one.