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Hi. I just purchased a Professional plan and have AI credits available. However, Image Editing always returns "Something went wrong. Please try again". The same browser, computer and network work correctly on another Figma account. This appears to be account-specific. Could you please check whether AI Image Editing is properly enabled for my account?

I forgot to cancel my subscription, and now I've been charged. I want to cancel because I'm not using it.

Hi Figma Community Support,I’m posting here because I have not received a clear response or follow-up from Figma Support regarding my billing/refund request. My original request was #1952977, and the follow-up ticket appears to be #1955884. However, the follow-up ticket has been marked as “Solved” even though I have not received any email response, refund decision, or explanation from the support team. The billing issue was caused by an accidental purchase on the wrong account. I already had Education access on another Figma account, but I accidentally logged into a different Free account and mistakenly thought that my Education access had ended. Because of this misunderstanding, I purchased the Professional plan on the wrong account.After the payment, I realized that my Education access was actually under a different account. The Professional plan on this account was not intended to be purchased, and it has not been used at all after the payment. No files were created, edited, shared,

Hello Figma Support, I recently received a charge of $180.97 for multiple Professional Full Seats on my Figma team. I am a university student and was using Figma for a class team project. I invited my teammates so that we could collaborate on the project and edit files together. However, I did not realize that granting edit access would automatically create paid Professional Full Seats and result in additional charges. I did not intentionally purchase 5 Professional Full Seats, nor was I aware that inviting team members for collaboration would generate this level of billing. The team was only created for a temporary school project, and the charge came as a surprise. As soon as I became aware of the issue, I reviewed the team settings and removed the unnecessary paid seats. Would it be possible to review this charge and consider a refund or billing adjustment as a one-time exception? I would greatly appreciate your consideration. Thank you for your time and assistance. Best regards,Dahy

자동결제된 것 환불 부탁드려요한달정도 전까지 사용하다 이번결제 이후론 한번도 안썼어요  

Our group can no longer afford to send anyone to Config so I have to get a refund. Are you able to help me with that? Thank you so much :) 

Hi, my prototype stopped loading correctly. Before that, everything worked, and now the laptop literally overworks to play the functions on the prototype and still nothing works at all. The whole prototype just stands still. I'm sending the link below. https://www.figma.com/proto/qZxk8AlvO0lLCV1sE9W65J/%D0%90%D0%9D%D0%93%D0%9B?node-id=276-216&viewport=275%2C85%2C0.06&t=EMoVW3T2Hmp9LZ9t-1&scaling=scale-down-width&content-scaling=fixed&page-id=271%3A307

Hi. I have tried to create a new project folder and every time I do it forces me to add someone to the project but then no matter how I format it they won’t let me add anyone and move on to the next step. I called someone at Figma earlier this year and eventually gave up bc he didn’t know either. I work alone so I don’t want to add anyone to my project and don’t understand why you wouldn’t be able to have your own project folder without adding people? But I tried to add people regardless just to see if that would let me make the folder. Ok so, The input field tells you to to add emails, names or user groups. I have tried: Entering my own email (error message = you can’t add yourself to a project) Adding someone who I am connected with on Figma to see if the person has to have figma in order to. be invited (error message = you can’t use special characters (??)...even though it’s just a name I have selected from a list and there are no special characters) Adding my sisters email (error m

I was redirected from Calude co work to authorize the Figma MCP, after clicking “Agree and Allow Access” then it redirect me to localhost  

J’ai un problème de mémoire qui rend le fichier “corrompu” ou inexploitable. Impossible à ouvrir.Une personne de mon équipe m’alerte, fichier inaccessible. Ne peut pas l’ouvrir. J’’ai le fichier ouvert. Je copie et colle la moitié de mes fichier, soit 50% en se basant sur les informations à l’écran. Et je continu à travailler. Rapidement tout fini par planter. Depuis fichiers inaccessible. Solution ?

I recently subscribed to a Figma plan and was charged USD 3,348.48 as expected.However, just one day later, an additional charge of USD 1,308 was processed on my card despite me not making any changes to my subscription, authorizing any additional purchase, or receiving any prior notification regarding this charge.Since noticing the charge, I have made multiple attempts to contact Figma Support to seek clarification and request a reversal, but I have yet to receive any response. Given that this concerns a substantial unauthorized charge, the lack of timely support is concerning.I am also concerned that personal account users do not appear to have the ability to remove their stored payment card details from the platform. This raises legitimate privacy and security concerns, particularly while an unresolved billing dispute is ongoing.I would appreciate an official response from the Figma team regarding the following: A full refund or reversal of the USD 1,308 charge if it was processed i

The user is a Config Makeathon participant who redeemed the CONFIG-MAKEATHON-PRE-HACKATHON promo code to upgrade to a Professional team, but their AI balance only shows 336 credits instead of the expected 10,000 bonus credits for participants. The user confirms they have only one team, which is on the Professional plan, and the promo code was already used. The user is requesting assistance to resolve the missing credits before the contest deadline on June 11.

Hello Figma Support Team, We would like to update the payment method associated with our Figma account and have a question regarding previous purchase attempts. Recently, we attempted to purchase a plugin through the Figma Community, but the transaction failed because the payment was processed using an outdated card that is no longer valid. Before updating our payment method, we would like to understand whether changing the payment details will have any impact on this failed purchase attempt. Specifically: Will the purchase automatically be retried once the payment method is updated?Do we need to manually repurchase the plugin after updating the card information?Is there anything else we should be aware of regarding pending or failed Community transactions when changing the payment method? We would appreciate any guidance you can provide. Thank you for your assistance.

The Figma interface and all designs looks blurry like the app from 90s.Windows 11. No working fix whatsoever.Every new day with Figma brings more and more issues. Good Job Devs!

FOR OVER TWO MONTHS I HAVE NOT BEEN ABLE TO EDIT/GENERATE IMAGES IN MY DESIGN FILES WHENEVER I TRY I GET THE SOMETHING WRONG ERROR AND FOR THE LONGEST I HAVE NOT BEEN ABLE TO USE FIGMA MAKE (I HONESTLY LOST HOPE) AND I AM USING THE PAID PLAN, REALLY FRSUTRATING!!PLEASE HELP 

Hi SheerID Support, I need to re-verify my Figma Education account to regain my editing access. However, I accidentally tried to re-verify on my friend's laptop and now I am getting a 'Verification Limit Exceeded' error. Could you please reset the verification limit for my account? My Figma email is: 122240219@student.upnyk.ac.id. Thank you.

Bugs:Stroke is divided by half when set to outside or inside stroke Variable stroke breaks the perfect circleFor context, circle are around 1300px diameter and 100 - 400px stroke made with circle tool. 

Hello,when transfering a project, everything works until the last step, when validated, an orrange pop up reads: XHR for "api/asset_transfer/create_request" failed with status 404.Can you help ? Thank you.

Hi,  We recently migrated our integration from a personal access token (figd_...) to a plan access token (figp_...), and the image render endpoint started failing — but only when the version query parameter is included.  Request:  GET https://api.figma.com/v1/images/:file_key?ids=9544:3051&format=svg&scale=1&version=<version_id>  X-FIGMA-TOKEN: figp_...  Response:{    "status": 400,    "err": "Missing required parameter: must provide either user_id or plan_key"  }  What we've verified:  - The same request without the version parameter returns 200 and renders the image correctly, so the token, file, and node are all fine.  - It fails with any version ID, including the file's latest version, and with any format (svg, png).  - GET /v1/files/:file_key?version=<version_id> works fine with the same token, so the version ID is valid and accessible.  - We tried adding user_id as a query parameter and the error persists. Neither user_id nor plan_key is documented for thi

Hello,I believe I was charged twice for my annual subscription after updating my payment card.The two charges are as follows:• Mar 16, 2026 – Mar 16, 2027• May 29, 2026 – May 29, 2027I would like to request a refund for the first charge covering the period of Mar 16, 2026 – Mar 16, 2027, as it appears to be a duplicate.Could you please look into this and process the refund at your earliest convenience?Thank you. [attachment redacted by forum moderator to remove PII]

Hi Figma Education Team,My education status has been successfully verified and I am a higher education student using my school email. However, Figma Make is not available in my account/team. Could you please check whether Figma Make and AI features are enabled for my EDU Pro team?Email: [redacted by forum moderator to remove PII]School: FPT University

I wanted to avail Enterprise Plan, but none of the sales team is responding.

I submitted the request via chatbot but didn’t received the confirmation email and also there’s no new request on my request page! that’s a bug or what? we missed the 30-day renewal window to remove unassigned seats and are requesting customer support to help reopen this window so we can reduce their seat count and associated billing.

Payment was processed automatically on June 11. I have never used it.