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I can’t get my student plan approved, I need it for my upcoming course in Uni. I’ve tried and failed in verifying my account with all sorts of documents while my peers in the same major and course didn’t encounter any troubles (I submitted the same documents they had).I’ve reached out to SheerID support and they couldn’t offer me any help - “After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request” was the reply I received. I’ve also contacted education@figma.com but haven’t received any confirmation that my mail has been received. I’m more than willing to send my files to any support team to be manually reviewed, since She

Hello,I hope you’re having a good day.😊😊I recently sent an email to the support team regarding a refund request for an unexpected Professional plan charge. I completely understand that the team may be busy, and I truly appreciate your hard work.I was wondering if you could kindly let me know the estimated response time for refund-related inquiries. As a student, this charge is quite significant for me, so I would be very grateful for any update or guidance.Also, I apologize if my English is not perfect. I am not a native speaker, but I am trying my best to explain my situation clearly. Thank you so much for your understanding.I truly appreciate your time and help.

Hey team,My figma is not working. It is so frustrating. I have got a lot of works to do. The images are not loading properly. Showing like this for the past 2 days:  

I am a professor and use FIGMA. My education status on my account seems to have expired and reverted the account to the free version.When I go to verify again I get this error message:Verification Limit Exceeded.-----I have reached out to SHEER ID for help but they are not responding.I need the professional status of my account restored asap, since I have a class in session and am using it.

I cannot publish my work anymore. It says “Publish was unsuccessful - try again later or contact support”. Is this related?I have the same issue as well as Update attempt was unsuccessful. It worked fine until this morning.

Hello friends, I'm having trouble opening Figma Make. The submitted requirements work fine, but the preview area keeps showing "Couldn't load Make". How can I solve this problem?

I’m sure that the page is extended to include the entire design content of my pages, but when I publish, some of them are fully viewable and others I can’t scroll to the bottom of them! Sometimes it’s just a little bit, and other times it’s a good 200px worth of content. I’ve tried different browsers and it’s consistent across them.

You have to enter characters in the exact order as the file name, fuzzy search almost never work.If I got a file named: “あいう”：✅ Search “あ”, “あい”, or “あいう” shows the file. ❌ Search “い”, “う”, or “いう” doesn’t, not even in “see all results” page.I have to use Raycast’s Figma search plugin to get this simple task done. Search from the first character of the file name. Search from the middle of the file name.

The go to instance button button in the the Review updates modal doesn’t seem to focus the artboard on the selected component anymore. It used to not only select the relevant page and highlight the component in the layers menu, but it also used to zoom into the component as well. But now selects the relevant page, but has the zoom level all the way out and for large design pages, it’s very painful to try to find where the highlighted instances is.

Hi everyone, i cant open my files on the figma app (keeps on loading)  but i can open it on the browser

For a few months now I’ve been running into a very specific bug with auto-layout, items set to ignore auto-layout, items pinned to all sides, and undo.When I cut (⌘-X) the parent item, then undo (⌘-Z) the nested ignore auto-layout pinned item has its Y position set to 340 instead of where it previously was (0).I’m unable to get the problem to show up with a fresh file, so I’m convinced it’s some kind of cascading issue I have with a specific set of properties on components. Anyone else running into this?  

i reedemed it from email but it only showing daily 150/150 left. Monthly 500. But my friend get 3000 credit for the‘Figma Makeathon’ competition. Please help me urgent to get this credit for the competition & further exploration.

Hi Figma team,I recently updated my subscription payment method and saw a $0 authorization, which led me to believe the update was successful. However, there was no clear confirmation in the billing settings showing which payment method was active.My subscription was subsequently charged to the previous payment method instead of the updated one. This creates accounting and tax complications for me, as the subscription should be billed to my business account.I have already contacted support but have not yet received a response. I've been a loyal Figma user for many years, and I hope we can resolve this promptly.My case number is 1768372.

I bought a subscription to the professional plan and cancelled it during the first month. My account is now the free one. But I have just been charged for another month! Why? I would like a refund please. 

I purchased the collab seat for $5.60 on Jan 25 and paid for it directly. I received the invoice on Jan 26.However, on Feb 26, I was unexpectedly charged for a “Recurring Professional Team (monthly) subscription.” I had already canceled all subscription plans in early Feb, so I do not understand why this charge occurred since I am now back on a free account.Please assist me with this issue. $16.80 is a significant amount in my country. Why was I charged again? Am I eligible for a refund?I only agreed to pay the initial $5.60 as advertised. I did not consent to any $16.80 recurring subscription.

Our designer used the glass effect Great - except Figma doesn’t export it. On export in either CSS or flutter, the effects just disappear.  I tried exporting the buttons as images, which is already kind of bad, but it doesn’t work, background blend effects get exported with the image, and I can’t reuse it across different screens. It’s tied to its background.  How are we supposed to use Glass when it can’t be exported? It’s kind of totally pointless, no?  

I have been using the Figma Make AI from 5th September 2025 and used it for few days like till 14th September 2025 or so, But now it shows that the credits will refresh at 1st October 2025. I thought there is only daily limit of how many prompts you can make per day, not how many days you can use in month as well. My project is been on hold since my Credits haven’t been refreshed yet.  

Environment: Windows, Figma Desktop (Pro plan), Claude.ai web with Figma MCP plugin connected. Problem: All Figma MCP tools return "No result received from client-side tool execution." The plugin appears connected but every tool call fails silently. Tools tested (all failed with same error):- get_design_context- get_screenshot- get_code_connect_map- get_metadata Steps to reproduce:1. Connect Figma MCP plugin in Claude.ai2. Share a Figma file link with valid node ID3. Try any MCP tool4. All return "No result received from client-side tool execution" Expected: Tools return design data or screenshots.Actual: Generic error, no debug info. This completely blocks MCP workflow between Figma and Claude.ai.

Hello,I am contacting you regarding my subscription.I canceled my subscription about a week ago, and it was supposed to expire today. However, I noticed that I was still charged for the next billing period.Since the subscription was canceled before the renewal date, I kindly ask you to review this issue and refund the charged amount.If you need any additional information (account email, transaction ID, screenshot, etc.), I will gladly provide it.Thank you for your help.Best regards,

this is some design bullshit. i’ve watched youtube videos at this point trying to downgrade my plan. there is no link. this is robbery at it’s finest. how the hell do you downgrade?!

Dear, I cannot login with my account. I had to create a new one.For this reason, it’s not possible to log in to the old account and open my files.Please transfer or copy all the files from the lost account to the new account. lost account: [redacted by moderator to remove personal information]new account: [redacted by moderator to remove personal information] Thank you in advance! Kind regards,

We are considering Figma for our L&D team. Our software review team has questions. Requesting a 30 minute demo and Q&A. We’ve filled out the form here a number of times: https://www.figma.com/contact/ but have not been contacted. Please advise. Thank you.

I am encountering rate limits extremely quickly when using the Figma Images API.Even when downloading approximately 10 images, I consistently receive HTTP 429 responses with very large Retry-After values (around 400,000 seconds).The images are being exported from the following Figma file:https://www.figma.com/design/MgNkAQkNBETXwipSe024oc/Details:- Endpoint: /v1/images/MgNkAQkNBETXwipSe024oc- Authentication: Personal Access Token- Requests are executed sequentially (no parallel requests)- Request rate is very low (2 request per second)- Requests are executed via C# using the Unity game engineAdditional response details:- Response body: {"status":429,"err":"Rate limit exceeded"}- Retry-After: 397777 seconds- Response header includes: X-Cache: Error from cloudfrontDue to this behavior, it is currently impossible for me to use the API for asset export.Could you please check whether this file

For several months I have been applying for a license (K12), filling out this wonderful form, but no response, what happened, the institution is the same, the place of work is the same. If the educational institution does not meet the parameters, at least some feedback is possible.