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Créditos do Figma

  • August 1, 2026
  • 1 reply
  • 7 views
Maria Paula

Olá, minha execução do Figma AI consumiu meus créditos, mas as alterações solicitadas não foram aplicadas no arquivo.

 

A mensagem exibida foi: “ambos os agentes foram retomados em paralelo avisarei quando cada um conclui as modificações”.

 

Apareceu uma alteração relacionada ao App.tsx e “Implement platform improvements – Versão 12”, porém nenhuma modificação ficou disponível no projeto.

 

Gostaria de solicitar uma verificação da execução e, se possível, a recuperação dos créditos consumidos, já que o resultado não foi entregue.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • August 2, 2026

Hi ​@Maria Paula, thanks for flagging this! Let's take a closer look together.

We aren't able to offer support in Portuguese on the Figma Forum at this time, so I hope it's okay as I continue in English.

A couple of things that may help you pin down what happened here:

  1. In Figma Make, credits are consumed based on the work the model performs in response to a prompt — so if the model did perform work (like generating or updating code), credits are used even if the preview doesn't load or the changes don't surface in your file the way you expected.
  2. On the other hand, if a prompt fully fails and no work or output is produced, credits aren't deducted. You can check exactly what each prompt cost by hovering over the AI credits icon beneath each response in Make. For the full picture of how this works, have a look at this resource: How AI credits work.

If, after checking, it looks like credits were consumed without any corresponding work or output, we'd definitely want to take a closer look. The best way for us to investigate is to see the file where this happened. Please get in touch via the Support Hub → click Start a chat → type "Report a bug," and share your impacted file with support-share@figma.com with Can View access. That lets us reproduce and dig into what you're seeing.

Please let me know if any questions remain, or if you need any assistance with moving forward.

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