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Question

Extra seat appeared and removed same day – still charged a $20 billing adjustment

  • August 2, 2026
  • 1 reply
  • 14 views
Flowna

Hi all,

I'm on the Professional plan and noticed an extra seat had been added to my team that I hadn't intentionally added myself. It was added when many people wanted access to the current project and I removed it the same day I noticed – it was never assigned to anyone or used at all.

Despite reverting it immediately, my upcoming invoice (due August 15) still shows a $20.00 "Billing adjustments – Seat updates" charge tied to that change, on top of my normal $20.00 monthly cost for my one active seat.

Has anyone dealt with this before, or knows how a seat can get added without direct action?

I've seen a few similar threads here where support ended up voiding the adjustment once they reviewed the account, since the seat was never actually used. Would appreciate any guidance on the best way to get this looked at, or if a member of the Figma team can help directly.

I tried several times to reach the support team through figma form but got “Failed to fetch (forms.figma.com)”

Thanks!

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • August 2, 2026

Hi, ​@Flowna! Thanks for your post. Sounds like you’ve had a bit of a challenge trying to get help with this. I did see that you were eventually successful in submitting a ticket, so I flagged that to the team for you. You should hear back soon!

 

In the meantime, the behavior you’ve observed with the seat is expected. When you add a seat for a given term length, i.e. monthly, you get the seat for that full month even if it’s not assigned to anyone. If you remove someone from the seat, you can assign someone else for the rest of the month. If no one is assigned when the monthly time frame ends, the seat is removed from your plan. This does mean that you’ll be charged for the full duration for the seat even if it wasn’t assigned the whole time. Does that make sense? Our support team will take care of the more account-specific billing questions you have since we can’t directly help here in the forum, but I wanted to make sure you understand what happened with the seat.

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