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Question

refund

  • August 2, 2026
  • 1 reply
  • 8 views
Diego Arellano

Subject: Refund request for accidental extra seats (Invoice RTRXNLFG-0006)

Message: Hi Figma Support,

I recently received a charge of $77.72 USD ($1,355.66 MXN) on my bank account on July 31, 2026, for the invoice RTRXNLFG-0006 (issued on July 14, 2026).

I just realized I was being charged for 2 Full seats and prorated upgrades. This was completely accidental; I did not intend to add extra paid seats or upgrade my team, as I only meant to use the Free/Starter plan. We haven't used the paid features.

Could you please help me process a full refund for this invoice and downgrade my workspace to the Free plan?

Account & Invoice Details:

  • Figma Account Email: [Redacted by moderator - 2026/08.02]

  • Bank Charge Date: July 31, 2026

  • Invoice Number: RTRXNLFG-0006

  • Total: $77.72 USD

I have attached screenshots of the invoice and the bank charge. Thank you very much for your understanding and help!

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • August 2, 2026

Hi, ​@Diego Arellano! Thanks for your post - totally understandable you’d want to return to the Starter plan if you aren’t using any features of the Professional plan.

 

While we’re unable to assist with billing and account issues here in the forum, I did find the ticket you submitted and flagged that to the team - you should hear back soon! In the meantime, we have an article in our help center on managing billing on the Professional plan. This will cover how to un-assign your seats, so they are removed from your account at renewal. Here are those steps in specific, though:

  1. From the file browser, click Admin in the left sidebar.
  2. Select the People tab.
  3. Click a person’s current seat from the Seat type column.
  4. In the popup modal, select the free View seat and confirm the changes.

Let me know if you have any questions!

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