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Jaycee Lewis
Figmate
Figmate
July 31, 2026

Hey ​@Sean Verdecanna 👋 Thanks for your question. That does sound unexpected. I have a few questions to help get us moving forward:

  • Without sharing the link, does the file's URL begin with figma.com/make/, figma.com/design/, or figma.com/site/?
  • Is everyone working out of a single shared file, or separate files within the same team? And where does that file live — in a project inside your Education team, or in Drafts?
  • What's the exact error message, and where did it appear — in the prompt box, or when adding an asset with Shift+Cmd+K?
  • Are you on higher ed, bootcamp, or high school Education plan?

Thanks for the additional details! — Jaycee