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Hi, When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.Please help me solve this problem.  

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Md. Yasi

I'm unable to move files to your project on the Starter plan when I'm under the file limits. I just see the upgrade plan button after clicking Move File and the project.

Dear experts,I shared a file to Anyone with “can view” permissions. When users not signed in to Figma open the URL, they get red error message "You don’t have access to this file" for a second, then get redirected to Figma’s start page. Any idea why this happens?Kindest regards,Victor

I was charged even though I canceled my subscription. I made a purchase on november 9 for $5, and I canceled my subscription around the week of the 17th. Despite that, today, december 9, I was charged $15, when I dont have any active plan. Even when I log into my account, it shows that I'm on the starter plan.  I talked with the support bot and it gave me a case number, but It also told me that no one will contact me. I also sent an email to support@figma.com with the information of the transaction, the case number and screenshots of how my account appears today. I need my money back and also need to be guaranteed that this issue wont happen again.

It seems like Figma is not rendering a Unicode character correctly according to the font family we chose.The character is “Right Single Quotation Mark” and the font family is “Mona Sans,” which features a quotation mark that is rounded.  The one that is rendered by Figma is different - it has square edges.Figma renderingFont in Google FontsDisplaying a different character can cause slight differences in the width of the screen’s content, such that the line-breaking point in the design will not match the line-breaking point in an implementation (with the implementation rendering the Unicode character in the font correctly).

Is it possible to turn off automatic updates in Figma? I couldn’t find such setting. Does it even exist?This last scare was an eye opener: I’d rather work with a stable product and hold back from updating until everything is truly tested and stable.How can I turn off automatic updates or postpone them?Thanks

Figma is freezing very often, I started noticing it in the past few days. It usually happens when I select several frames at once, or try to move things… but it also feels random at times.It’s hard to stop working for a few seconds every few operations just to wait for Figma to respond.

I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.”when I emailed the provided address (support@figma.com), Just receiving an automatic reply cannot solve my problemPlease resolve this issue and help me remove this error.

When signed into figma make, I’m unable to highlight and copy ohrases from the AI chat.  Was working fine for weeks before this.  All of a sudden the interface and font of the chat changed and now unable to highlight and copy.  I’ve tried clearing cache and used chrome and edge and the same thing happens.

figma has took from 17 usd today, and when i open my account it tells me that my "education account has expired, please upgrade" even though i just got paid 17 usd, the attachment shows even more to the issue 

Hi everyone,I’m experiencing a severe issue with text input in Figma.Symptoms: I cannot type in new text layers (T → click does nothing) I cannot edit existing text (double-click doesn’t activate the cursor) I cannot select text inside a layer The tool sometimes switches automatically when I try to type The issue happens across all files, even brand-new ones The issue happens in both my accounts Keyboard works perfectly in all other applications on my Mac What I already tested: Updated browsers and Desktop app Reset Figma (Help → Troubleshooting → Reset Figma and Restart) Cleared all caches Disabled all extensions Restarted macOS Switched keyboard layouts

​Figma Team please help me with this issue as I am not able to export Figma Design library to Figma Make as I am not able to get popup below publish popup to export to figma make. I have twice emailed the support team also, but no clear response has been provided to me yet for this bug that is happening. I am on pro education plan. Attaching screenshot below as wellNo Export to Figma Make option while publishing library 

I keep seeing the name Daniel Allaire pop up in different discussions, but I’m not sure why he’s being talked about so much. Is he known for a particular book, project, or contribution? What makes his work or story stand out from others? I’m curious if there’s something specific that people find inspiring or noteworthy about him. Can anyone who’s familiar with Daniel Allaire explain why he’s gaining attention and what makes his story unique?

 Hi, I’m having an issue with the Go to Source button inside Figma Make — the feature that should show the code for the selected design element. When I click the Go to Source button, it is not disabled, but nothing happens. It doesn’t open the code view, doesn’t redirect, and doesn’t display any error message. It simply does not respond at all.  Environment  Figma Desktop for Mac (version: 125.10.7) macOS Issue also occurs in the browser (Chrome/Safari)  What I’ve Tried  Restarting Figma Desktop Logging out and back in Clearing local Figma cache Try

How i need help in restoring a deleted file. I have an edit access but can't the file anymore Here’s the link:  

Hi,I am starter user at figma and using cursor mcp remote server. MCP configuration is working and its green. it doesnt have any problem. but , when cursor try to access to figma design file via link it says“This figma file could not be accessed. IMPORTANT: YOU MUST READ THE MCP RESOURCE TO DEBUG THE ISSUE.Figma Debug UUID: 02094629-dd6e-483c-a301-b4ab7a28725e” I edited file and frame permisson to anyone can edit. cursor mcp is working correctly.  what is the problem? any idea? regards,

The captcha idiocy topic - I also created one, someone else created - no resolution but closed! Get rid of the idiotic captcha! Yesterday I had to solve this crap like 25 times during the day and today it welcomed me in the morning! Teach someone the difference between a hat and a cap.

Hi, is anyone else having trouble paying for their subscription? I've tried with different cards, contacted my bank and everything seems fine, but it won't let me pay; it automatically rejects my card.Just to clarify, I have available funds, my card is unlocked, and I've checked everything that could be causing the problem.I hope someone can help me.

Hello,I’m trying to enable Gemini 3 Pro in Figma Make, but the “Experimental models” section isn’t showing up in my Settings menu. I’m using a education account. I checked in both the browser and desktop app. I’m working inside a Figma Make file, not a regular design file. My admin has enabled AI features for our team. I’ve refreshed the page and restarted Figma, but the Experimental models toggle still doesn’t appear. Is this feature being rolled out slowly, or is there something I need to adjust in my workspace or team settings? Any advice would be appreciated! Thank you.

Figma Slides seem to not receive any love or updates from the Figma Team… what a shame for such a promising product.We are trying to simply animate a few text boxes and it turned out really cumbersome. The animation panel always resets to default instead of reusing the settings I just used for the previous layer (e.g. Fade, 150ms). Why would I ever want a piece of text to ‘Slide right’ at the slow pace of 600ms anyway…? 😅 

 I am the Owner of the [이바바바] team. I must re-escalate the billing issue reported two days ago (Dec 7th). Your lack of response has turned this into a severe crisis.The original problem was critical; the new development is catastrophic: CURRENT INVOICE PROBLEM: We are incorrectly charged for 3 seats (2 unauthorized: "dev" and "collab"), when only ONE is required. SYSTEMIC FAILURE CONFIRMED: I have confirmed that the same unauthorized charges for "dev" and "collab" have ALREADY BEEN ADDED TO OUR NEXT MONTH’S BILLING/SUBSCRIPTION. This is not a one-time error; it is a systemic flaw that is continuously adding unauthorized seats and causing recurring financial harm. We CANNOT pay for this incorrect subscription structure.🔥 PROJECT IS AT IMMINENT RISK OF SHUTDOWN (Maximum Urgency)Your failure to address the current invoice, combined with the confirmation of a recurring error, means the system is set up to re

After the Nov 17th update , we are not able to republish the app. From the version history of the app i do see a status as Rejected twice. Please do check the screenshot attached. So just to try i changed the App to Private and i am not able to revert back the app to public.1. Is there a way to revert the app back to public?2. Even after i made the app private, why do i see "You have apps that are no longer active and need to be re-published." message on screen.This app was working fine without any issue before the Nov 17th Update.

Hello, some icons/buttons (particularly in the toolbar) aren’t rendering for me in both Design and FigJam files. This only happens in the browser version. I’m using Edge, updating the browser and clearing the cache didn’t help. Any idea what might be causing this? Thanks in advance!