SheerID verification approved, but Education plan is still unavailable

Hi ​@hyn, thanks for reaching out! 

I understand the confusion here, so I’d be happy to help guide you through this. I took a look at your account, and I confirmed that your account is verified for Education. May I ask where in the process are you specifically getting stuck? And would you prefer to create a new team or upgrade an existing team? 

To create a new team:

1. Open the Figma file browser and click Create free team in the sidebar or visit https://www.figma.com/files/create-team.
2. Give your team a name and click Create team. You can always change this after the team is created.
3. Start inviting students, educators and other collaborators to your team. Anyone you invite with can edit access to the team must verify their education status within seven days.
4. Click Continue and then Complete upgrade.

To upgrade an existing team:

1. Open the file browser by logging in to your account at figma.com.
2. Next to the team name on the left sidebar, click the Free badge.
3. In the upgrade modal, select the Education plan option and complete the upgrade process.

These instructions are also listed in our Help Center article here under 3. Create, upgrade, or join a team. Any indication on where you’re specifically getting stuck will help us guide you on next steps! 

Thank you for confirming that my account is verified for Education.

This is exactly where I am getting stuck. I am trying to upgrade my existing team.

After clicking the Free badge next to my team, this is the upgrade screen I see. As shown in the attached screenshot, the only plans available are Starter, Professional, and Organization.

There is no Education plan option at all, so I cannot complete step 3 of the instructions you provided.

Since you have already confirmed that my account is verified for Education, could you please investigate why the Education plan is missing from this upgrade screen?

Thanks for clarifying, ​@hyn! 

That’s definitely odd. Education should appear as an option in that modal. Two questions, so we can pin this down:

1. When you click the Free badge next to your team name specifically, what options do you see? Are you able to provide a screenshot? 
2. Are you the owner of the team you created, or did you join one someone else set up? Keep in mind only team owners and admins can perform the team upgrade.

Let me know, and I can help connect you with our Education team to investigate this further. 

Thanks for checking!

1. When I click the Free badge next to my team name, I only see Starter, Professional, and Organization. The Education option does not appear at all. I’ve attached a screenshot of the exact modal I see.
2. Yes, I am the owner of the team. I created this team myself.

Since you confirmed that Education should appear in this modal, could you please connect me with the Education team so they can investigate why the option is missing from my verified account?

Thank you!

Thanks, ​@hyn!

Upon further review, I’ve learned that Education isn't a fourth card alongside Starter, Professional, and Organization. It's a confirmation step that appears after you choose Professional. So from the modal in your screenshot:

• Under 프로페셔널, click 시트 업그레이드 및 선택.
• On the next step, look for the Education confirmation. Historically, it’s been worded as "Is this an Education team?". Then, select Yes.
• Continue to review and complete the upgrade.

Please note that you will not be charged. Because your education status is verified, choosing Professional is just how the flow routes you to choose the free Education plan. The price you see on that card isn't what you'll pay. But if you get through the seat selection and no Education confirmation appears anywhere, tell me what that next screen shows.

And to your request directly: yes. I've created a ticket and routed it to our Education team so you have a direct line regardless of how the above goes on ticket #2113867. If the steps work, feel free to reply there and we'll close it out.