Skip to main content
Hyejeong Yang
Hyejeong Yang
New Member
September 4, 2026
Solved

Request to Review and Remove Unexpected Charges

  • September 4, 2026
  • 1 reply
  • 29 views

Hello Figma Support,

I’m contacting you regarding my recent billing.

I was charged $51.10 on August 30, which was significantly more than I expected for my Professional plan.

I invited another person to my file for feedback and review. They made some minor edits by adding text and images, but they are not someone who uses Figma to create or work on designs themselves. I understood this to be similar to reviewing or making minor edits on the Starter plan, and I did not realize that this could result in an additional paid Full seat.

After seeing the unexpected $51.10 charge on my invoice, I realized that there was an issue with the seat assignment and removed this person from my team/seat.

During this process, I also noticed that a Collab seat appears to have been added, which I believe may have happened accidentally while I was trying to manage and remove the seat. This resulted in an additional $4.19 billing adjustment scheduled for September 30.

I did not intend to purchase or use this additional Collab seat. Could you please remove the $4.19 charge and make sure I am not billed for it?

I would also appreciate it if you could review the $51.10 charge and let me know whether a refund or billing adjustment is possible, as the additional Full seat was not intentionally purchased for ongoing use.

I have already canceled my Professional plan, which is scheduled to end on September 30, 2026.

Thank you for your help.

 

This topic has been closed for replies.
Best answer by Celine_

Hi ​@Hyejeong Yang , thanks for reaching out and for explaining the situation so clearly! My team here on the forum isn't able to assist with billing issues directly, but I've gone ahead and escalated your support ticket internally so the team can review both charges — the $51.10 and the $4.19 — and the circumstances around how the seats were added.

Please note that payments are generally non-refundable under Figma's Terms of Service, but our support team will review your specific situation and let you know what options may be available.

The team will follow up with you directly through your existing support case as soon as possible. 🙏

Update: Good news, the support team has shared you the full detailed breakdown of your charges. Please check your inbox when you can, and feel free to reply to them if you are having any additional questions, I am closing the topic here!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 4, 2026

Hi ​@Hyejeong Yang , thanks for reaching out and for explaining the situation so clearly! My team here on the forum isn't able to assist with billing issues directly, but I've gone ahead and escalated your support ticket internally so the team can review both charges — the $51.10 and the $4.19 — and the circumstances around how the seats were added.

Please note that payments are generally non-refundable under Figma's Terms of Service, but our support team will review your specific situation and let you know what options may be available.

The team will follow up with you directly through your existing support case as soon as possible. 🙏

Update: Good news, the support team has shared you the full detailed breakdown of your charges. Please check your inbox when you can, and feel free to reply to them if you are having any additional questions, I am closing the topic here!

Terms & ConditionsAccessibility statement