Dev Mode not working on Professional plan, support not responding, second license created by mistake

Hello,

I’m having an issue with Dev Mode not working, even though I’m on a Professional plan and all settings, permissions, and seat assumptions appear to be correct.

I already contacted Figma Support 3 times directly through Figma. After a few hours, I only received an automated email, but no ticket number. I replied to that email and have still received no response.

Because I was unsure whether a seat had actually been assigned, I briefly tested with my second private email address to see whether I could assign a seat there if none was active. Instead of solving the problem, Figma immediately created a second license/seat, while Dev Mode still does not work.

So at the moment I have:

• a Professional plan

• Dev Mode still unavailable

• a possible seat / licensing issue

• no useful response from support

• and now an extra license that may have been created unintentionally

Could someone please:

1. check whether there is already a support case under my account email,

2. help verify whether my seat assignment is correct,

3. explain why Dev Mode still does not work,

4. and help review the accidentally created second license?

I can provide:

• the email address used for my Figma account

• the affected file/team link

• screenshots

• and the automated support email if needed.

Thank you.