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Question

Dev Mode not working on Professional plan, support not responding, second license created by mistake

  • April 18, 2026
  • 3 replies
  • 42 views
rotmont_miko

Hello,

I’m having an issue with Dev Mode not working, even though I’m on a Professional plan and all settings, permissions, and seat assumptions appear to be correct.

I already contacted Figma Support 3 times directly through Figma. After a few hours, I only received an automated email, but no ticket number. I replied to that email and have still received no response.

Because I was unsure whether a seat had actually been assigned, I briefly tested with my second private email address to see whether I could assign a seat there if none was active. Instead of solving the problem, Figma immediately created a second license/seat, while Dev Mode still does not work.

So at the moment I have:

  • a Professional plan

  • Dev Mode still unavailable

  • a possible seat / licensing issue

  • no useful response from support

  • and now an extra license that may have been created unintentionally

Could someone please:

  1. check whether there is already a support case under my account email,

  2. help verify whether my seat assignment is correct,

  3. explain why Dev Mode still does not work,

  4. and help review the accidentally created second license?

I can provide:

  • the email address used for my Figma account

  • the affected file/team link

  • screenshots

  • and the automated support email if needed.

Thank you.

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • April 19, 2026

Hello ​@rotmont_miko — welcome to Figma Forum, and thanks for laying out what happened. Sorry about the trouble.

I'm not able to access account details from the forum, but I've checked in with our Product Support team and they're actively working on your case. Your ticket number is: 1856126, and I've shared your post so they have the full picture — including the duplicate license concern. They'll be able to confirm your seat assignments and clarify what happened with the additional license. Please keep an eye on the inbox you reached out from for their follow-up.

On the Dev Mode question, to help me point you in the right direction, could you share a bit more about where you're getting stuck? Specifically:

  1. Error messages: Are you seeing any kind of error when trying to access Dev Mode?
  2. Steps to reproduce: What are you doing right before it stops working as expected?
  3. Seat type check: Can you confirm what seat type you're on? Dev Mode requires a Full or Dev seat. You can check this from your team's admin page under the People tab. For a visual, have a look here: Manage seats in Figma → Change seat type.
  4. Quick reference: Please take a look at this guide and let me know if the expected behavior matches what you're seeing: Guide to Dev Mode.

Appreciate your patience — we'll get this sorted.

rotmont_miko
  • rotmont_miko
  • Author
  • New Member
  • April 20, 2026

Hello Tom

Here are the details of what’s happening with Dev Mode:

  • Plan & seat: I’m on a Professional plan with a Full/Design seat in my own team. In the team admin under “People”, my account is listed as a Full/Design seat.

  • Where it breaks:

    1. I open a design file that belongs to my Professional team (not Drafts and not another team).

    2. In the toolbar, there is no </> toggle for Dev Mode at all.

    3. The Shift + D shortcut also has no effect – nothing happens, the interface stays in normal Design mode.

  • So I don’t see a Dev Mode interface, and I also don’t get an “Upgrade to use Dev Mode” paywall or any specific error. Dev Mode simply seems completely unavailable/hidden, even though my plan and seat type should include it.

  • Environment: I’m using the Figma desktop app on macOS. The behavior is consistent there.

To troubleshoot on my side, I briefly added a second email address (a test address that also belongs to me) to the same team and assigned a second seat, just to see if that would unlock Dev Mode. It didn’t change anything, so I removed that second address again. As a side effect, this created an additional 20 € charge (“Abrechnungsanpassung” for the second seat) on my invoice, even though I’m now back to a single assigned seat. That part is already being handled under ticket #1856126.

From my perspective, there are two issues right now:

  1. Dev Mode is not visible or accessible at all in my team files (no toggle, no shortcut), despite having a Professional plan and a Full seat.

  2. The temporary second seat (only used with my own test address for debugging) triggered an extra billing adjustment, even though I’m now back to one active seat.

I’m happy to share:

  • a screenshot of the team People page showing my Full/Design seat, and

  • a screenshot of the Figma UI with no Dev Mode toggle visible.

Thanks again for helping me get both Dev Mode access and the billing situation resolved.

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • April 21, 2026

    Hi ​@rotmont_miko — appreciate you laying all of this out so clearly. 🙏🏻

    Good news on the billing side: I checked in with our Product Support team and they were able to resolve the second seat issue. If you haven't seen their update yet, please check your inbox for case: 1856126.

    As for Dev Mode, are you still unable to access it after the seat fix? The toggle should appear centered at the bottom of the canvas, and you can also use the Shift+D shortcut. Here's what it should look like: Guide to Dev Mode → Enter Dev Mode.

    If that doesn't match what you're seeing, could I take you up on sharing a screenshot (please include the entire window including the side panels, if possible)? We're currently rolling out some navigation updates, so a visual will help me confirm whether this is related. If you’re unable to share a screenshot and this issue is still unresolved, please let me know, and I get back to you with instructions on sharing the file securely with our Product Support team.

    I'll keep an eye out for your reply.

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