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윤수현
윤수현
New Member
September 4, 2026
Solved

Request for automatic payment refund

  • September 4, 2026
  • 1 reply
  • 39 views

 Hello, Figma Support Team.
I am writing this to request an urgent refund for the amount of dollars recently withdrawn from my account.

(I had previously canceled the Figma Professional subscription and restricted team members from making any further payments or upgrades. Also, whereas it was previously paid with a small amount, this time it was paid with an absurd amount, which I cannot accept and cannot pay

However, on (September 4, 2026), (66.00 us) was charged without my consent. As a student currently living on a tight budget, these unexpected expenses are a significant financial burden for me. Since I am a member of the education plan, I do not need the paid subscription service, so please urgently refund the full amount that has been charged without authorization.

    This topic has been closed for replies.
    Best answer by Celine_

    Hi ​@윤수현 , thanks for reaching out and for explaining the situation here! I completely understand how an unexpected charge can be a real concern, especially as a student.

    My team here on the forum isn't able to assist with billing issues directly, but I've escalated your case internally so the team can review the circumstances of this charge.

    Please note that payments are generally non-refundable under Figma's Terms of Service, but our support team will review your specific situation and let you know what options may be available.

    Please continue the conversation directly through your existing support case and the team will follow up with you as soon as possible, thank you 🙏

    Update: I can see in the backend that the support team replied to your request. Please check your inbox when you can and continue the conversation directly there if you have any additional questions. I’ve gone ahead and close the thread here.

     

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    September 4, 2026

    Hi ​@윤수현 , thanks for reaching out and for explaining the situation here! I completely understand how an unexpected charge can be a real concern, especially as a student.

    My team here on the forum isn't able to assist with billing issues directly, but I've escalated your case internally so the team can review the circumstances of this charge.

    Please note that payments are generally non-refundable under Figma's Terms of Service, but our support team will review your specific situation and let you know what options may be available.

    Please continue the conversation directly through your existing support case and the team will follow up with you as soon as possible, thank you 🙏

    Update: I can see in the backend that the support team replied to your request. Please check your inbox when you can and continue the conversation directly there if you have any additional questions. I’ve gone ahead and close the thread here.

     

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