Skip to main content
shige
shige
New Member
September 5, 2026
Solved

Unable to find or download a receipt for my Figma payment

Hello,

I would like to download a receipt for my Figma subscription payment, but I cannot find an option to download or issue a receipt in the billing section.

Could you please let me know how I can obtain a receipt for my payment?

If receipts are not currently available, I would appreciate it if you could add an option to issue or download receipts from the billing page.

Thank you for your help.

    Tom Reem
    Tom ReemSolution
    Figmate
    September 5, 2026

    Hey ​@shige, welcome to Figma Forum and thanks for bringing this up.

    I think I know what may be happening. The Billing tab only appears for team admins on Professional, Organization, and Enterprise plans — more details on this here: Manage payment and invoice details. If your team has since moved to the free Starter plan, that section will no longer be visible on the dashboard. Another team raised a similar request here: Unable to access past invoices after switching to a free plan.

    I can't look up your account from this public thread, so I've raised this with our Customer Support team under case: 2115180. They can pull the invoice from your account and send it to you directly.

    Two things that'll speed them up if you can share them by email:

    1. Whether your team is currently on Starter, or still on a paid plan
    2. The approximate date and amount of the payment you need the receipt for

    I've also emailed you, so keep an eye on your inbox. You'll be in good hands from here, and know that I've passed along your experience internally as feedback. 🙏🏻

    View in thread

    1 reply

    Tom Reem
    Figmate
    Tom ReemSolution
    Figmate
    September 5, 2026

    Hey ​@shige, welcome to Figma Forum and thanks for bringing this up.

    I think I know what may be happening. The Billing tab only appears for team admins on Professional, Organization, and Enterprise plans — more details on this here: Manage payment and invoice details. If your team has since moved to the free Starter plan, that section will no longer be visible on the dashboard. Another team raised a similar request here: Unable to access past invoices after switching to a free plan.

    I can't look up your account from this public thread, so I've raised this with our Customer Support team under case: 2115180. They can pull the invoice from your account and send it to you directly.

    Two things that'll speed them up if you can share them by email:

    1. Whether your team is currently on Starter, or still on a paid plan
    2. The approximate date and amount of the payment you need the receipt for

    I've also emailed you, so keep an eye on your inbox. You'll be in good hands from here, and know that I've passed along your experience internally as feedback. 🙏🏻

    Terms & ConditionsAccessibility statement