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Question

Reverify Figma for Education

  • September 4, 2026
  • 1 reply
  • 5 views
aidanvyn

I am a current student at the University of Michigan and have been using the Figma for EDU for the last two years for my UX schoolwork. I was informed I needed to re-verify, and have been having issues with SheerID. They denied my request to re-verify and would not share reasoning why. 
I am a current Michigan (Ann Arbor) student and still have two years of school left. I believe I fit all of the qualifications for the EDU account, so I am not sure why I was denied. I need my Figma EDU account to complete coursework necessary for graduation, which is why I am hoping to understand what I can do to make sure I keep the EDU status.
Thank you for any advice/guidance!

1 reply

djv
Figmate
  • djv
  • Community Support
  • September 4, 2026

Hi ​@aidanvyn, thanks for reaching out! 

I understand the urgency here. SheerID handles the full verification process for Higher Ed, and they generally don't share the specific reason a request wasn't approved. In cases like yours, it usually comes down to something fixable if you’re able to provide additional documentation. Two questions, so I can point you in the right direction:

  1. Are you applying with your school email address, and is that the same email on your Figma account?
  2. Did SheerID ask you to upload documentation? And if so, what did you send?

In the meantime, it’s best to email figmasupport@sheerid.com directly with your verification details, so they can review your case hands-on rather than through the automated process.


One tip that helps a lot: make sure any document you submit clearly shows your full name, school name, and your current term dates. An unofficial transcript usually checks all three boxes. If you don't hear back from them within five business days, reply here, and I'll do my best to connect you with our Education team directly. 

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