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5월 카드 결제 내역을 확인했는데 예상치 못한 금액이 결제되었습니다. 결제일은 5월 8일이며, (redacted by the moderator due to PII) 계정으로 전액 결제(full sheet)로 설정되어 있습니다. 해당 계정은 전액 결제 권한을 사용한 적이 없으며, 결제 내역이 전액 결제로 설정된 이유를 알 수 없습니다. 가능하면 (redacted by the moderator due to PII) 계정에 대한 결제만 취소해 주시기 바랍니다. 빠른 답변 부탁드리며, 이메일로 회신해 주실 경우 (redacted by the moderator due to PII) 로 보내주시면 감사하겠습니다.

Hi,for some time we were renaming nested instances in Outline to make them more clear in component properties panel - great example are icons. We have Icon component with multiple size options, when used in another components, we’ve often renamed instance of it to e.g. “Left Icon” to make it more clear.Last week it stopped working in DEV mode (explore component behavior) - in this case icon is not showing at all and dropdown with icon sizes is not showing any other options which is currently game breaking bug for us. 

I sent an email 4 days ago, please check it. Is writing here the only way to get a reply?

Issue: Image fills have completely disappeared from vector containers, and version history is not restoring them.Details: The layers still exist in the layers panel (e.g., "image 242"), and their bounding boxes are visible on the canvas. However, the Fill section in the design panel is completely empty as if the data was stripped. Local troubleshooting (reloading, clearing cache) and checking older version history states did not resolve the issue.This file is the only thing I had, I didn’t have the original image file bc I trust Figma!Please help!!!!!!!

Hello, I need help to reach out to Figma’s customer service. For now, the figma chatbot is not working for me any more. I need to reach out to a real person, how should it be done?

O figma web, não está permitindo que eu exporte meu trabalhos… alguém sabe como resolver? 

Hi Figma Support Team,I hope this message finds you well. I am writing to report a persistent issue I have been encountering while integrating with the Figma API.**Issue Summary:**I am consistently receiving a 429 Too Many Requests error when calling the Figma API. This issue occurs on both my Free plan and Paid plan accounts, which is unexpected — especially on the paid tier.**Details:**- Error: 429 Too Many Requests- Affected Plans: Free and Paid- API Endpoints affected- Frequency: occurs every time while calling api**What I have tried:**- Reducing the frequency of API calls- Adding delays/throttling between requests- Using different API tokens on both plansDespite these efforts, the issue persists. I would like to understand:1. What are the exact rate limits for Free and Paid plans?2. Is there a recommended retry strategy or backoff mechanism?3. Are there any higher-tier API access options or enterprise quotas available?I would appreciate your guidance on resolving this at the earli

Hello Figma Support,I recently purchased AI Credits and understood that I would only be charged the prorated amount of $46.45 for the remaining days of my current billing cycle.Based on what was shown during the purchase process, I expected my next invoice to be approximately $66.45 in total:$46.45 for the prorated AI Credits for the remainder of the current month. $20.00 for my Full Seat subscription for the next billing cycle.However, my upcoming invoice shows a projected total of $186.45, including an additional $120 charge for 5,000 AI Credits.This was not my understanding when I made the purchase. I only intended to pay for the remaining days of the current billing period and did not intend to automatically renew or pre-purchase 5,000 AI Credits for the next month.If I decide that I need AI Credits again in a future billing cycle, I will manually purchase or enable them myself.Could you please:Clarify why my upcoming invoice is showing $186.45 instead of the expected $66.45. Cance

 I subscribed to a Figma plan and was charged $3 USD. Three days later, I cancelled my subscription through my account settings. Despite this cancellation, approximately one month later I was charged an additional $15 USD — a charge I did not authorize and did not expect.Since this charge appeared, I have made every reasonable effort to reach your team:— 7 emails sent to Figma support— 3 contact forms submitted— Zero responses receivedThis level of unresponsiveness is unacceptable, particularly for a billing dispute involving an unauthorized charge.I am also deeply concerned that your platform does not allow personal account users to remove their payment card information. This is a significant privacy and security issue that leaves users exposed to further unwanted charges.I am requesting:1. An immediate full refund of the $15 USD charge2. Confirmation that my subscription has been fully cancelled3. Immediate removal of my payment card details from your systemI am aware that many other

I can’t login as i am not recieving my verification mail.  I checked all folders and tried the mail multiple times and it’s working fine. am also sure the email is correct 

I deleted the command with all the important files by mistake, and I need to restore it as soon as possible. the email did not arrive at the post office because the mail was overloaded and there was not enough memory to accept emails. I've cleaned my mail now, how can I get a repeat email with a link to restore the team? Please tell me, I have lost some very important files.[Moderator note: This post title was updated from I deleted the command with all the important files by mistake to I deleted the team with all the important files by mistake on 07-Jun-2026.]

is there any reason why i now can not zoom out to see all the content? as figma is using ZUI (zoomable user interface) principles in its core, this is quite unfortunate as now there is no possibility to overview the file before zooming in to the sections

It happens at random, but at some point the controls for auto layout get switched. This happens both with the alignment selection and the padding so far from what i’ve experienced. The only way to fix is to remove the parent frame entirely with auto layout, re-frame and re-apply auto layout settings. Dear Figma devs, how about we stop vibe coding everything and run some QA on the most basic features before pushing an update. 🙃 And no, I do not have anything flipped or inverse before applying the auto layout to the frame.Figma Version: 126.4.11Here’s the file:   

I'd like to request a refund for my recent payment. I haven't used it at all.

Please allow us to turn off the AI suggestion pills. It feels unexpected that I can’t do that, like an oversight, because it’s a bit distracting and not that useful. More importantly, it’s blocking me from moving objects with arrow keys while it’s visible. It keeps appearing while I’m in the process of duplicating table rows over and over. If I want to move a table row I just created after it has appeared, I have to go click the row that is currently selected, then use the arrow keys. It’s slowing me down significantly, and this seems like a design flaw that would cause a lot of other issues – I’m sure I’m not the only one who really dislikes it.

Summary. On an instance of a variant‑switching component set, setReactionsAsync stores a single flat reactions override that is applied across all variant states. This shadows each variant's own inherited reactions and breaks the component's prototype state machine — even when the written array is byte‑identical to what was read. The editor, by contrast, can add an instance‑level reaction that coexists with the inherited per‑variant reactions and runs correctly in the prototype player. The plugin API has no way to produce that representation.Repro. Component set Toggle, variant property State ∈ {A, B}, where State=A has ON_CLICK → CHANGE_TO B and State=B has ON_CLICK → CHANGE_TO A. Place one instance (it shows A), select it:const i = figma.currentPage.selection[0] as InstanceNode;await i.setReactionsAsync(JSON.parse(JSON.stringify(i.reactions))); // identity write-backi.setProperties({ State: 'B' });console.log(i.reactions); // still A's reaction (CHANGE_TO B) — frozen; should be B's (

I noticed that my Figma app hasn’t received some of the recent updates such as new left navigation bar and Slots for components.I’m using the desktop app, and I also tried installing the beta version, but the features still don’t appear in either version.To troubleshoot, I also reinstalled the application, but the issue remains the same.Are these updates still being rolled out gradually, or could this be related to account permissions, region, or workspace settings?Thanks in advance for your help! The actual left bar  No new UI in the help section   

I have created a website using AI tool, now it is third day i am not able to download it to use on my domain n Hosting. AI tool is sharing the path to download it from following path which i am not able to find in my panel. RECOMMENDED: Complete React Website📦 Path: /workspaces/default/hostpro-react-complete.tar.gz Alternative: HTML Framework📦 Path: /workspaces/default/hostpro-html-framework.tar.gz another option it give How to Download:Navigate to: /workspaces/default/ Look for: hostpro-react-complete.tar.gz Download the file Extract it on your computerAfter Download:# Extract the archivetar -xzf hostpro-react-complete.tar.gz# Navigate to the foldercd code# Install dependenciesnpm install# Run development servernpm run dev# Or build for productionnpm run buildQuick Deploy Options:Your React website can be deployed to:Netlify (drag & drop the folder) Vercel (connect your GitHub repo) GitHub Pages Any static hostingThe complete website with all 9 pages, images, FAQ sections, and c

Bug Report for Build Plugin: 1. Without any manual operation, Build plugin automatically resets App.tsx core file and wipes all original page routing & configuration. 2. I have to spend extra credits to regenerate all files to restore my B-end project, all consumed credits are caused by plugin’s auto-reset bug instead of user error. 3. I apply for full refund of wasted credits and fix this unexpected auto-reset issue. 

I canceled my subscription, but I was still charged €23.80. I checked my current plan, and it even says “free plan.” Please refund the amount and cancel everything if any services were not canceled. 

I have created a new project which has eated 700-800 AI balance and end product is error log. Kindly reload this balance into my account. picture is given in this topic as well. 

Problem with Build plugin when generating B-end backend page: 1. Using model Claude Sonnet4.6, generated CSS syntax is incompatible with LightningCSS, which causes Vite compile error during code building. 2. After plugin auto fixes all errors and finishes generating 13 source files including route, sidebar and page components, the preview page stays completely blank and cannot render prototype. 3. This issue newly appears after Sonnet4.6 model update; previous model versions generate code without compile failure and preview works normally. Request: Optimize CSS output rules of Sonnet4.6 to avoid unsupported syntax for LightningCSS and fix blank preview bug.

Hello, I recently tried to publish my design system file to Figma Make but I didn’t see the popup that allowed that option.  To clarify, our plan is the Organization plan and I am an admin so I should have full access to the features. We also have the AI capabilities turned on in the admin settings.Would love to have a chat with someone to solve this problem. Thanks!

there's no network issue, memory usagebut i can’t save my change on figma!!what’s wrong!!!We paid for Hundreds of people  figma full seat fee on our Product! This issue occurs frequently. Sometimes it resolves over time, butbut right now, it's been weird for hours.I'm afraid that if I turn off Figma, my Designs won't be saved