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株式会社OSR
株式会社OSR
New Member
September 16, 2026
Question

Unable to transfer ownership – no response from Figma Support

  • September 16, 2026
  • 1 reply
  • 5 views

Hello,

I need help transferring ownership of three Figma website files to our current account.

The previous owner account is no longer accessible because the computer associated with that account is no longer available, and we cannot access the account.

These three files are important company website files, and we currently cannot properly manage or publish updates because of the ownership issue.

I contacted Figma Support around September 7 and followed up again on September 15, but I have not received a response or a support ticket number.

Could a Figma staff member please help escalate this issue to the appropriate Support team?

We can provide the URLs of all three Figma files, the old owner account information, and the current account information privately if needed.

Thank you.

    1 reply

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    September 16, 2026

    Hi ​@株式会社OSR, Celyn from the Figma Community Support team here.

    Thanks for reaching out and sharing these context. I’m sorry to hear that you have not heard back and I understand how important it is to regain control of these website files.

    I’ve located your support ticket, #2116669, and followed up internally to help escalate it to the appropriate team.

    When you have a chance, please reply directly to your support ticket with the URLs for all three files, along with any other relevant details that will give the team the information they need to investigate. The team will let you know if they need anything else.

    Someone from the team will be reaching out soon, thanks for your patience in the meantime 🙏

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