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STEFAN DIADDIRA
STEFAN DIADDIRA
New Member
September 16, 2026
Solved

Id like to cancel my accidental credit purchase

  • September 16, 2026
  • 1 reply
  • 31 views

I have purchased a professional seat plan on a whim when i was in the middle of a figma make prompt (which i intended), but the credits ran out immediately from that same prompt. i tried looking if i could buy credits seperately which i can, but i didn’t intended to purchase them. since i thought there would be a confirm purchase screen, so i clicked ok (or whatever the confirm button actually is). when i went back to the prompt page, it automatically continued the prompt it was making and used some of the credits given from the monthly credits. Since i didnt mean to do that, i tried canceling the monthly credits and my seat for next month but it still says im billed for the monthly credits AND “seat updates”. is there a way for Customer Support to help me cancel the billings? 

Best answer by Gayani_S

Hey ​@STEFAN DIADDIRA , thanks for reaching out!

 

I can't look into account or billing specifics here for privacy and security reasons, but some context on how this generally works might help:

  • Every Full seat on the Professional plan includes 3,000 AI credits a month. 
  • Once new credits are purchased, whether through a seat upgrade or an AI credits subscription, they're available right away and can be used for AI actions going forward.
  • On the Professional plan, cancelling an AI credits subscription or unassigning a seat stops it from renewing next month, but it doesn't reverse a charge that's already been processed for the current billing period. Manage AI credits and Manage seats in Figma cover this in more detail.

 

For anything specific to your account, like confirming exactly what's set to renew, our customer support team will need to take a look directly. I'd recommend reaching out to them through the Support Hub.

 

In the meantime, it's worth checking your current seat count and AI credits subscription status under Settings, then Billing, just to confirm what's active going forward.

 

Let me know if this doesn't match what you're seeing!

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 16, 2026

Hey ​@STEFAN DIADDIRA , thanks for reaching out!

 

I can't look into account or billing specifics here for privacy and security reasons, but some context on how this generally works might help:

  • Every Full seat on the Professional plan includes 3,000 AI credits a month. 
  • Once new credits are purchased, whether through a seat upgrade or an AI credits subscription, they're available right away and can be used for AI actions going forward.
  • On the Professional plan, cancelling an AI credits subscription or unassigning a seat stops it from renewing next month, but it doesn't reverse a charge that's already been processed for the current billing period. Manage AI credits and Manage seats in Figma cover this in more detail.

 

For anything specific to your account, like confirming exactly what's set to renew, our customer support team will need to take a look directly. I'd recommend reaching out to them through the Support Hub.

 

In the meantime, it's worth checking your current seat count and AI credits subscription status under Settings, then Billing, just to confirm what's active going forward.

 

Let me know if this doesn't match what you're seeing!

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