Skip to main content
FED_UI_UX
FED_UI_UX
New Participant
September 16, 2026
Solved

Your card has been declined

I want to change my purchase Figma monthly subscription with my indonesian debit card (JCB) but it shows  'Your card has been declined.' error message. Please resolve this problem ASAP.

Celyn_L
Celyn_LSolution
Figmate
September 16, 2026

Hi ​@FED_UI_UX , Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand you’re seeing a “Your card has been declined” error when trying to purchase a Figma subscription.

Since we can’t review account-specific billing or payment details in the forum, I’ve created a support ticket so the team can investigate further. Your ticket number is #2134611.

In the meantime, you may want to check with your bank to confirm there aren’t any restrictions or blocks affecting the transaction.

Someone from the team will reach out soon, so please keep an eye on your inbox. Thanks for your patience!

View in thread

1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
September 16, 2026

Hi ​@FED_UI_UX , Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand you’re seeing a “Your card has been declined” error when trying to purchase a Figma subscription.

Since we can’t review account-specific billing or payment details in the forum, I’ve created a support ticket so the team can investigate further. Your ticket number is #2134611.

In the meantime, you may want to check with your bank to confirm there aren’t any restrictions or blocks affecting the transaction.

Someone from the team will reach out soon, so please keep an eye on your inbox. Thanks for your patience!

Terms & ConditionsAccessibility statement