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malak khaled
malak khaled
New Member
September 15, 2026

[SheerID] Unable to complete student verification for Figma Education

  • September 15, 2026
  • 3 replies
  • 20 views

 

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    3 replies

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    September 16, 2026

    Hi ​@malak khaled, Celyn from the Figma Community Support team here.

    Thanks for reaching out. Could you let us know if you’re seeing an error message or which part of the process you’re getting stuck on? Once I have a few more details, I’ll be able to point you in the right direction.

    Malak loka
    Malak loka
    New Member
    September 16, 2026

    Hi Celyn,

    Thank you for getting back to me.

    I’m trying to renew my Figma Education verification because I’m still a university student.

    During the verification process, I uploaded my university student ID, but I received a message saying:
    “The last name entered on the verification form does not match the name that appears on the documentation submitted.”

    I tried to correct the information, but the “Upload Documents” button only takes me to the document upload page and does not allow me to edit the name.

    When I tried to start the verification process again, I received:
    “Verification Limit Exceeded.”

    I’m currently stuck and unable to correct my information or submit the verification again. Could you please help me reset/reopen my verification or let me know how I can correct the last name and continue the process?

    I can provide my university student ID again if needed.

    Thank you for your help!
    Malak

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    September 16, 2026

    Thanks for the additional context, ​@Malak loka. 

    I understand that you’re unable to correct your last name after uploading your student ID, and you’ve now reached the verification attempt limit.

    Education verifications are managed directly by our verification partner, SheerID. They handle the review process and have access to the tools needed to reset verification attempts.

    Please contact their dedicated Figma support team at figmasupport@sheerid.com. Let them know that you’re unable to correct your last name and that you’ve reached the verification attempt limit.

    If you don’t hear back after some time, or if you encounter any other issues along the way, feel free to reply here again. We’ll continue helping however we can from our end!

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