Figma team,
I’m currently enrolled as a student and I’m trying to renew my Figma Education status, but I’m unable to complete the verification process.
Here’s what happened:
- My Figma Education status expired, so I started the renewal/verification process.
- I attempted verification only twice in total — once using my personal Gmail address associated with my Figma account, and once using my official institutional Outlook email.
- Both attempts resulted in “Verification Limit Exceeded.”
- During the first attempt, I received a SheerID email saying that the verification link would expire on September 1, 2026.
- However, I actually received that email on September 2, 2026, meaning the link was already expired when it reached me.
- When I tried to open the link, I received the message: “We couldn't continue your verification. We are unable to verify you at this time.”
- I never reached the stage where I could upload my student ID or proof of enrollment.
I have already contacted SheerID support . I have also provided screenshots of the expired verification link and the verification errors.
Since I am still an enrolled student, I would really appreciate any help from the Figma team in getting the verification limit reset or directing me to the correct way to proceed.
I’m happy to provide proof of current enrollment or student documentation if required.
Thank you!
