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lilash
lilash
New Member
September 14, 2026
Question

'Unable to open file'

  • September 14, 2026
  • 1 reply
  • 13 views

A shared file is suddenly giving the error message: 

Unable to open file 

It looks like there’s an issue with this Design file’s sharing settings. We’ve emailed the owner to let them know. 

 

But no one, including the owner of the file, is able access it so we have no idea who is being emailed and who is able to restore permissions to all of us. I’ve submitted a ticket (2130963) but we need this file restored incredibly urgently. Thank you !!

    1 reply

    djv
    Figmate
    djv
    Community Support
    September 15, 2026

    Hi ​@lilash, thanks for reaching out! 

    I’m Denise from the Community team at Figma. I completely understand the urgency here, but my team here on the forum isn’t able to assist with file access or management issues. Happy to hear you’ve already submitted a ticket though. It looks like our support team replied to you yesterday. 

    Please check your email inbox at your earliest convenience. If you have any further questions or concerns, please continue working with support directly via email. 

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