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Cannot publish plugin update: "We detected a change to your account details. Please contact support@figma.com to proceed"

  • August 25, 2026
  • 9 replies
  • 94 views
SchmitzLabs

Hi,

Details as requested. This is a Community publishing restriction on my account, not a file issue.

 

Steps to reproduce:

  1. Figma desktop app, signed in as [redacted by moderator to remove personal information]

  2. Figma menu > Plugins > Manage plugins (Resources > Plugins tab)

  3. Select GitFig (Community plugin ID [redacted by moderator to remove personal information]) > Next, or the "..." menu > Publish new version

  4. The publish form opens; the footer shows in red: "We detected a change to your account details. Please contact support@figma.com to proceed"

  5. The Publish/Next action cannot be completed while that message is present

 

Device: Windows 11 Home, Figma desktop app version app-126.8.16. Same result on repeated attempts since August 25, 2026.

 

Screenshot of the publish form footer attached. No console errors are involved; the message is shown by the publish form itself. No specific file is affected; the block is on publishing an update to my existing free Community plugin.

 

Context: the only recent account change was completing Community seller onboarding and activating the Stripe payout account on August 25, 2026. I have a free update of GitFig ready to publish. Please route this to Platform Support to review and lift the restriction; I can verify any account details needed. Related open ticket with Platform Support: #2089587.

 

Thanks,

Dan

 

 

Best answer by adamsmasher

That’s great, ​@SchmitzLabs - thanks for doing that. 

 

To echo what ​@Tom Reem and ​@Celyn_L have said and to give a bit more context for anyone else that sees this message, this situation can automatically trigger when certain account details change, for any plugin publisher. Because of that, it requires verification by our Platform Support team via email. The fastest way to get help with that is to submit a request here: help.figma.com/hc/en-us/requests/new (or use the Contact support option via the ? icon in Figma). Once the team verifies your info, the restriction is lifted and you're clear to publish again.

 

Let us know your ticket number here if it's been a few days without a reply and we're happy to check on it.

9 replies

SchmitzLabs
  • SchmitzLabs
  • Author
  • New Member
  • August 25, 2026

​@Celine_ ? Are you the right person for this? Saw you replied to a similar post by another community member.

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • August 25, 2026

Hey ​@SchmitzLabs, welcome to Figma Forum and thanks for the details here.

We’re not able to look into account settings in a public thread, but I've located your open ticket (2089587 — thanks for providing the ID number). I’ve shared your post with the Platform Support team so they have the full context from here.

Please keep an eye on your inbox, and your spam folder too in case anything gets filtered there. Appreciate your patience as we follow up. 🙏🏻

Note: I've removed some personal details from your original post to protect your account security and privacy. Thanks for understanding.

SchmitzLabs
  • SchmitzLabs
  • Author
  • New Member
  • August 26, 2026

Fantastic, I appreciate it, ​@Tom Reem and the protection measures!

    SchmitzLabs
    • SchmitzLabs
    • Author
    • New Member
    • August 27, 2026

    ​@Tom Reem I haven’t seen anything new to my inbox(es) yet. Can you confirm their email was able to deliver to my emails in the threads?
     

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • August 27, 2026

    Hey ​@SchmitzLabs, Celyn here stepping in for ​@Tom Reem. Thanks for checking in!

    I can confirm that your support ticket #2089587 has come through and is with the correct team.

    I’ve added an internal note to help increase its visibility - someone from the team will reach out as soon as possible, so please keep an eye on your inbox.

    Thanks for your patience in the meantime!

      SchmitzLabs
      • SchmitzLabs
      • Author
      • New Member
      • August 27, 2026

      I’ve replied and answered the questions to the best of my knowledge. Thank you!

        adamsmasher
        Figmate
        • adamsmasher
        • Figmate
        • Answer
        • August 27, 2026

        That’s great, ​@SchmitzLabs - thanks for doing that. 

         

        To echo what ​@Tom Reem and ​@Celyn_L have said and to give a bit more context for anyone else that sees this message, this situation can automatically trigger when certain account details change, for any plugin publisher. Because of that, it requires verification by our Platform Support team via email. The fastest way to get help with that is to submit a request here: help.figma.com/hc/en-us/requests/new (or use the Contact support option via the ? icon in Figma). Once the team verifies your info, the restriction is lifted and you're clear to publish again.

         

        Let us know your ticket number here if it's been a few days without a reply and we're happy to check on it.

          PeterR
          • PeterR
          • New Participant
          • September 2, 2026

          This just happened to me as well. I was trying to publish a plug internally to my Org.  Required me to enable 2FA.  So I went through the process of doing that.  Now I am getting this error because my details changed...

          djv
          Figmate
          • djv
          • Community Support
          • September 2, 2026

          Hi ​@PeterR, thanks for chiming in here! 
           

          As mentioned above, this is expected when your account details change for any plugin publisher. You will need to verify your account with our Platform Support team via email. Again, the fastest way to do this is to submit a request here: help.figma.com/hc/en-us/requests/new (or use the Contact support option via the ? icon in Figma). Once our team verifies your account, you’ll be able to publish again without issue.

           

          It doesn’t look like you’ve created a ticket yet, so please do so. Feel free to follow up here with your ticket number, if verification takes longer than expected. 

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