Report a Problem

요금제 취소도 했고 다운그레이드를 했는데도 자동 결제가 되었습니다2026.7.16 14:29 자동결제 되었습니다

I accidentally purchased professional on an annual plan 3 days ago. 230Eur! Today I cancelled it with the intention to switch to a monthly plan, but Figma’s terms of service say all purchases are non-refundable and that my account will only be downgraded at the end of the billing cycle in July 2027. A YEAR FROM NOW! Seriously, does Figma’s Terms of Service legitimately trump my legal Right to Withdrawal within 14 days?? 

Hello,I accidentally selected the wrong account when making this payment. I meant to pay with my new company account, but due to confusion between my accounts, the payment was mistakenly processed on the wrong one.As this transaction occurred less than 2 hours ago and resulted from an honest mistake on my part, I would kindly like to ask if it might be possible to process a full cancellation and refund. I truly appreciate your understanding and would be very grateful for your assistance with this matter. 

我写这个申诉是为了申请退还一笔因团队意外增加席位而产生的费用。在，我们的账户被扣ches了 [填入扣费金额]，原因是系统自动增加了编辑者席位。这是因为团队成员在操作时不小心获得了编辑权限，触发了自动升级，这并非我们的本意。我们目前已经撤销了这些额外的编辑权限，并调整了团队角色，以确保未来不会再发生类似情况。由于这些席位是误操作添加的，且并未实际投入工作使用，恳请贵方能够退还这笔额外的费用。账户及团队信息如下：- Figma 注册邮箱：[redacted by forum moderator to remove PII]- 团队名称：developer- 账单/发票 ID：AK6S21KM- 0004感谢您的理解与支持。  

Hi, I just downgrade from paid to free plan. Eventhough I am the admin of the team.  Also, already created a support ticket for this but havent seen any reply in 4 days. Thanks

I have Claude Code CLI installed, and whenever I open Figma Desktop my Mac grinds to a halt within about a minute.Turns out Figma keeps running claude plugin list over and over in the background — I watched the process count jump from 13 to 200+ in under 20 seconds. Each one takes real CPU to start, so my system load goes through the roof and it starts swapping like crazy. Only fix is to force-quit Figma.Some things I found that might help track it down:- Not caused by any plugin — checked, none of mine run this command.- The command and strings like claudeCLI are baked into Figma's own app files, so this looks like your built-in check for installed dev tools (Claude Code, Cursor, etc).- There's a flag called hasCheckedInstalledMcpClients already set to true in my settings, but Figma keeps re-running the check anyway.- Tried disabling the related feature flags manually — Figma just reset them back on next launch, so this seems server-controlled on your end.- Did a full clean reinstall

Hi Support Team,I've attached a screen recording and a screenshot that demonstrate the issue I'm experiencing.The page causing the problem is named "System & Design." As shown in the attachments, all other pages in the design file open normally. However, as soon as I click on the "System & Design" page, that specific design file freezes and becomes unresponsive. Figma itself does not crash—I can still switch to and work on other design files without any issues. The problem only affects this particular page within this specific file.Could you please investigate what might be causing this issue and help me restore access to the page? If you need any additional information or access to the file, I'd be happy to provide it.Thank you for your assistance.

Screen Recording I designed ‘Navbar’ component with 2 variables (Default, Expanded), for Navbar body container applied slots. In this body container, I used one componet (Entity Tab) having variables default and expanded. In Navbar (Default) body container varible used ‘Entity Tab’ default and in Navbar (Expanded)  used ‘Entity Tab’ expanded variables. While switching between Navbar component, ‘Entity Tab’ (present within slot) properties not changing.

I have a very extensive SaaS B-end web design specification, including basic variables, layout, illustrations, icons, design principles, interaction guidelines, 63 components, regular page frameworks and usage methods. How can I input all of this into Figma Make? Would you like me to help you implement it using Figma Make? Would you like to use the components to create other functional pages? After implementation, how can I ensure that I am using my own Variables and component library?

How can the components, styles and Variables generated by Figma Make be copied into the Design interface?After I copy it into the interface, how can I ensure that the used variables are universal? Do I need to re-apply the corresponding replacements? This has been a problem that has been bothering me for a long time.

Hi there! Hopefully someone can help me - this is driving me mad! I’ve looked at a bunch of help inquiries on the forum with people having similar issues and I can’t seem to figure it out. I didn’t use any masks with this design, all the content appears to be within the bounding frame where the vertical scrolling takes effect. There’s no extra padding that would otherwise interfere that I’m aware of. Nothing seems to be outside the boundary. I have similar screens with the exact same content within the boundary box and those don’t appear to cause any issues whatsoever. The only difference with this screen is that the content within the boundary box does not start at the top, it starts near the middle (which I did on purpose). So when I scroll all the way up to where the content stops past the hero image, there’s a huge white space leftover -- so the top of the hero image doesn’t end up directly underneath the top app bar like it should be (it works correctly on the other similar screen

I opened a support ticket numbered #2010974 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

i have invoice with 2 seat since i use only 1 how i can fix it since i wanna pay for only 1 seat[image redacted by moderator to remove personal information] 

I’ve been testing figma motion and while making a component with a motion intro, all prototypes functions were working smoothly, except for the preview… My component and its variables interactions were set like this:Intro (motion-made), after finishing, with dissolving effect, leads to Page 1 Page 1, after user click one button, leads instantly to Page 2 Page 2 is the end of the flowHowever, the motion intro isn’t working on any preview mode. It plays nicely in the motion settings, just not outside of it :/

I have an educational Figma account, and I'm experiencing an issue where variables aren't appearing in either my drafts or team projects. Interestingly, on my separate free account, variables are visible in both drafts and team projects without any issues.

Hi, I think I may have lost AI credits due to failed generations, and I’m also seeing conflicting UI messaging.I initially entered prompts through the main AI prompt text input while on the Files page, but both attempts failed with “Something went wrong” errors (example ID: 55a3160f-8fcc-4aca-82ac-0ad25065a110). Nothing was ever successfully generated from those attempts.After that, I backed out and tried again from a blank FigJam board instead (which I believe is the intended workflow for brainstorming/mind maps), but it then said I was out of AI credits and would not let me run the prompt — so I was unable to generate anything there either.What’s confusing is that I’m seeing conflicting credit information: A banner says: “Your Full seat is out of AI credits until they reset on Jun 12” But the AI balance panel shows 316 credits remaining, with 0/150 daily credits left and a Jun 30 reset date. It seems possible the failed requests still counted against my daily credits, or there may

한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 오늘 제 카드에서 구독 요금이 결제된 것을 확인했습니다.구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

Hello Figma Team and Community,I am a Grade 9 student at Cadet College Kohat, Pakistan.I would like to apply for the Figma Education plan, but my school does not provide individual student email accounts. Because of this, I cannot verify my student status using a school-issued email.I have proof of enrollment, including:Student ID Card Fee ReceiptIs there any way to receive manual verification or an alternative verification method for high school students who do not have school-issued email addresses?Any guidance would be greatly appreciated.Thank you. [image and attachment redacted by forum moderator to remove PII] 

I understand that the Education Plan is intended for educational use.I have one specific licensing question. If I create 100% original vector illustrations and SVG graphics from scratch using Figma (without using Community assets, templates, plugins, AI-generated content, or any third-party resources), am I allowed to upload and sell those original designs on Adobe Stock?Or does the Figma Education Plan prohibit any commercial sale of content created with the Education Plan, even if the work is entirely my own?I would greatly appreciate a clear confirmation so I can fully comply with Figma's license terms.

Hello Team,An invoice has been generated for 4 paid users. However, 2 of these employees are inactive, and I have already downgraded their accounts to Viewer status today.Since the invoice is currently unpaid, could you please cancel or adjust it to reflect only 2 paid seats? Once the invoice is updated, I will proceed with the payment.Assist me on this. 

Hello, I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts. I would love to get some help regarding this. Cause, I do not want to lose all my school work.

I want to change our Organization name from Balancehero India Private Limited to True Balance India Pvt. Ltd.Please help me resolve this.

Hello. I am a user who was using only one full-seat on a paid plan. I accidentally clicked the button to add another full-seat and requested a refund, but since I haven’t received a response from customer support yet, I am posting here. Today is my renewal date, but the renewal hasn’t been canceled, so please cancel this payment.

원하지 않은 dev 월간시트가 등록되었습니다.저희는 연간 풀 시트를 사용하고 있으며, 월간 dev 시트 사용을 원하지 않습니다.한 번도 사용하지 않았으며, 환불 요청합니다. An unwanted dev monthly sheet has been registered.We use the annual full sheet and do not wish to use the monthly dev sheet.We have never used it and would like to request a refund.

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 승낙햇다가 결제된 것 같아요 full seat 환불 요청 드립니다