Report a Problem

I have had the college verified and I and other teachers and one student from my class has been verified, the remainder are either waiting or have been rejected - they have used their class email and also have shown their enrolment screen  from our Waed platform that holds their student record.WHy is this so and how do we get them verified - all of these students had an invitation from me to join Figma.  Our unit has little time left and this is now an urgent situation

Hello Figma Support Team,I am writing to urgently request assistance in recovering a file that appears to have been automatically deleted from our workspace.Here are the details: File name: amazon Link:  https://www.figma.com/design/vTvR00stbOP9JhV7Dni2OZ/amazon?node-id=0-1&t=Ro9zs8yOle3fUaaU-1   Workspace/Team name: Nency's Team (Free Plan) Account email: [redacted by forum admin/moderator to remove PII] Date of deletion: 19-02-26 Approximate time of deletion: Between 09:30 AM and 10:00 AM The file is not available in Trash

I paid to access dev mode. My card was charged and I can see in Figma I have a Dev seat. But when I click to access dev mode I get the same message telling me I need to ask an admin to enter dev mode? What gives?   

I canceled my subscription with figma and I was still debited today my invoice id is :in_1T0lU9IvcqWR3dFDXk013YKg please refund me thank you 

I’m trying to make an image gallery with a hover effect. I thought I could create one component with a blank image in both variants (normal/hover), duplicate it multiple times on my page, change the fill image for each instance, and keep the hover effect. But the images aren’t linked. When I hover and it switches variants, it changes the image.Is that even possible? Will I need to create multiple main components? Here’s my component where both image layer has the same name.Here’s me trying to change the image of an instance and being disappointed the image didn’t link in both variant of said instance.   

I have a published design library that uses extended collections. I made an update to the extended variables and published ( as normal). When accepting these changes into a design figma .. the file will not keep the update or it won’t accept the change. I have selected Update over a dozen times, closed figma, refreshed tabs, tried on web and desktop app and still it tells me i need to update

Both browser and desktop app are having “problem connecting to editor” but prototype files/pre-loaded prototypes in the recents section will open. Help?

Figma (application) loads a Macbook on M1 by 70%, while one draft file with a minimum number of layers is open. What could be causing this?

Several students are currently experiencing errors with their Figma Education accounts even after completing the verification process successfully. Their accounts were approved under the Education plan; however, they are encountering access limitations or feature restrictions that suggest the verification may not be fully applied and the system is requesting verification again after being verified.The issues reported include restricted access to education features, workspace limitations, or messages indicating they are still on a non-education plan despite verification confirmation.This is affecting their ability to complete coursework and collaborate within class projects. We would appreciate assistance reviewing these accounts to ensure the Education plan benefits are properly activated.Please let us know if specific account emails or additional documentation are required.

Hello Figma Team,I’ve noticed a behavior change after a recent update and wanted to check whether this is intentional or a regression.Environment macOS (Apple Silicon / arm64) Figma Desktop 126.0.4 → Remote debugging works 126.1.2 → Remote debugging no longer works What I’m ObservingWhen launching Figma 126.0.4 with: open -na "Figma" --args --remote-debugging-port=9222  the remote debugging endpoint binds successfully. Verified with: lsof -nP -iTCP:9222 -sTCP:LISTEN Example output (working case on 126.0.4):COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAMEFigma 60295 yusuf.yilmaz 35u IPv4 0x2ad77ac47c7d47b7 0t0 TCP 127.0.0.1:9222 (LISTEN) However, after updating to 126.1.2, using the exact same launch command:open -na "Figma" --args --remote-debugging-port=9222

I’m posting here as I’ve been unable to get a response from Figma Support and am hoping someone from the team or the community can help. I am a Student on a Masters program and I’m experiencing an issue with the Figma Education verification process. SheerID has confirmed that my account was successfully verified on 9 September 2025, but I’m now unable to reapply or reset the verification due to a 335-day approval limit, which SheerID has stated is set and controlled by Figma. SheerID has made it clear that they cannot reset or override this restriction and has repeatedly directed me back to Figma. However, despite contacting Figma Support, I’ve yet to receive a response. At this point, I feel like I’m being passed back and forth between Figma and SheerID without any clear resolution. I’m honestly quite disappointed with the lack of communication and the slow response time from Figma, especially as this directly affects access to an education

I’ve designed a table with about 15 rows, each with 10 columns for a SaaS product I’m working on. Each row was created from an instance of a component. I’d like to change all of the data in the table so there’s some variance between each row/column so it’s more realistic. I tried using the Replace Content and Rewrite This AI tools by selecting the rows in the table and asking it to change the data so there’s more difference in the numbers (amounts and $$) in each row, but it just updates the first row with new data and then uses that same data in the rest of the rows. Could it have something to do with each row being an instance of a component? I’ve used the Replace Content and Rewrite This Ai tools other times, with some success, but in this case it’s having trouble.  Let me know if there’s a different tool or better prompt to use. 

I am a student at a higher education institution and I have been issued an official school email address by my university.Unfortunately, my university does not provide students with direct login credentials (password or external SSO access) for this email address. Access to the mailbox is only possible through the internal university system (Outlook / extranet), and it is not possible to log in to third-party services using this email account.Because of this limitation, I am unable to sign in to Figma using my school email address, even though I am eligible for the Figma Education plan.I would like to ask if there is any alternative way to verify my student status (for example, by providing proof of enrollment or a student certificate), or if there is any workaround in this situation.

I’ve tried every single link to get Sales to contact me regarding a purchase and nothing is working.

Hi there! I have a problem. I cant enter in my work file and im very up set. Please help me to devide this problem. When i try to open my file spiner is go around and nothing more to happens. And then Figma write this text “An error occurred while opening the editor”. Whats going on in my files? Thanks for attention, Kate Sidenina, my email: (redacted by the moderator due to PII)

If we are accessing it from india  so there  should be an payment option to pay via UPI from india 

Hi, I’ve noticed an issue with changing the font family in the variables modal. The font does not update across all pages and components automatically. The font can be changed to the correct family when double clicking on a text box. Cheers, Sanny

I have an enterprise subscription, and I am trying to apply variable modes (already created in the Variables menu) to an object. However, I don’t have an icon for ‘local variables’ in the Appearance palette. My object is selected, but I only have the ‘hide’ and ‘apply blend mode’ icons, plus ‘opacity’ and ‘corner radius’ as the other field options. ...What am I doing wrong?

Hi,Figma Make returns:403 ForbiddenRBAC: access deniedI have a Personal Professional plan and full edit access.It seems my account does not have the AI / Make entitlement enabled.Could you please check my RBAC permissions for figmake?Thank you.  

When I click “MCP Server Enable” Button, It failed. I have attached the video.EnvironmentWindows 11 Pro Version : 25H2.OS Build : 26200.7840I installed Figma Desktop using the command “winget install -e --id Figma.Figma”Figma Desktop Version : 126.1.2

Hi Figma community,I'm Kenta Konaka, a product designer/developer based in Japan.I've been using the Claude Code to Figma integration to capture and import designs, but I've noticed that Japanese characters are not rendered correctly.— they either appear as blank spaces, placeholder boxes (tofu), or are completely missing from the captured output.Steps to reproduce1. Use the `generate_figma_design` tool via Claude Code with Figma MCP2. Capture the target design containing Japanese text3. The design is generated into a Figma file4. Japanese characters are not visually rendered in Figma, even though the text data exists in the layersExpected behaviorJapanese text should be captured and displayed correctly, just like Latin characters.Actual behaviorJapanese characters are not visually displayed in the generated Figma f

I wanted to enhance one image in the project I worked on. I was using a Basic Figma plan. I clicked on it, and saw a few options to enhance it/remove background etc., using AI. It said that these options are only available in Professional plan. When I upgraded, the options to enhance the image are no longer visible. When I click on it, only advanced options to Crop it appear, but none of the functions that I wanted to unblock. I wonder where to find these options after I upgraded to Proessional

Hi everyone, I am trying to figure out if this is a setup issue on my side or a current Figma variables limitation/issue. I am building a design system using a three level token structure:Base tokens → Semantic tokens → Component tokensWhere:Base tokens contain my raw values.Semantic tokens alias the base tokens for global values.Component tokens alias the semantic tokens and is what I used for my design library components.What I expect:When I update a base token, the change should cascade through semantic and component tokens and be visible directly on the components.What is happening instead:When I change a base token, both the semantic tokens AND the component tokens update correctly inside the Variables panel. However, the actual components on the canvas do not visually update. Here is the before: 

In the Figma mac app I have a Make file that will not display changes to a specific page (code file). If I publish and then go view it at the url the changes are there. I also tried viewing the Make file in the browser but it still did not show the changes. If I alter the code in code view and come back the change is there, but the preview still doesn’t show the change.I tried refreshing the tab. Closing the file and reopening it.I tried going to Help > Troubleshooting > Reset Figma and Restart but it did not correct the issue.I also tried manually clearing the cacheQuit the Figma desktop app Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma" Open the desktop app againThe AI in Figma Make was just as confused as I was about the situation 😆Any help solving this so I don’t have to Publish after every change and view it in the br

I’m running into an issue where I cannot open one of our Figma files. When attempting to open it, I receive the following errors:• “Connection error: -106”• “An error occurred while opening the editor”This is happening in both: Chrome (browser version) The Mac desktop app I’ve already tried: Restarting my computer Restarting my router Opening in an incognito window Testing a different browser Fully quitting and reopening the desktop app The issue persists across both the browser and desktop app, which makes me unsure whether this is a network issue or something file-specific.---Edit: this was resolved after I restarted my computer again. Assuming it was a glitch in my internet connection.