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Hello, I began working on a Make project (AI project). In parallel, I asked for the activation of an education plan. Since the education plan was validated I cannot work anymore on my project since the Make feature is not available in this plan. How can I regain access to it so that I can continue working on it?

Hello! I’m using the latest version of Figma on my education account and have activated AI, but I don’t see the AI prompt in the toolbar for creating prototypes, designs, or suggesting auto layout. Does anyone know why these features might not be available?

Can you please help me change my Student Account to a Starter Account?

Sometimes I have this error, don’t know why. Worked fine from monday to thursday, now down again since Friday. any ideas? Tried to clear cache, tried to use incognito, tried different browser, tried the app. Nothing worked.  -Not using any VPNs, adblocker is turned off for figma. Everything else seems to work fine except Plugins. 

Hello everyone, I need urgent help.A few days ago I created a FigJam board and restricted access to "Only people invited". I was the only person with access. After refreshing the page, I can no longer access the file — it shows me the "Request access" screen, even though I'm logged into the same account I created it with.I only have one Figma account and I never shared the file. It contains important data I need to recover.Here is the link to the file:  https://www.figma.com/board/8HePk3HFj37jLmcAA4vzCT/Untitled?fuid=1205432281741479638Please help me understand how to regain access. I’d be incredibly grateful. 

Hello! I upload the screenshots to a file, but over time the picture disappears. How to fix this?It was Moodboard page and I spent lot of time to create it...

I just upgraded Figma to get the full seat, but whenever I try to go to dev mode, it asks me to upgrade the account… Could you please help? 

Hello everyone,I have a problem viewing my invoices from Figma. I had a professional plan for almost a year, now since is enough for me, I switched back to the free plan. However now that I am on the free plan I can’t view my past invoices because the admin panel is not available. I would need those invoices for corporate tax filing. Since I am on the free plan I can’t even contact someone. The AI chatbot suggested me to upgrade my subscription to view my past invoices.. 🙃Someone knows I can fix this?

Hello Figma team,I’m one of your users and I’ve created a very important file for our company in Figma. Unfortunately, the file is now locked due to the limitations of the free plan, and I am unable to perform any action on it — not even saving, duplicating, or deleting extra pages.Sadly, our company is currently unable to purchase a Pro account. We just need temporary access to unlock the file, so we can remove the extra pages and continue working with it.Please, if possible, provide temporary access or any solution to unlock this file. It is essential for our ongoing project.Thank you for your support and understanding.

Hello :) I use the Figma starter version for personal designs. I’ve created a presentation to publish for the community. But I don’t see the “publish to community” button on that file. I am the owner of the file and did check the Figma guidelines and rules on publishing. Can someone help out here?

i have not been able to use figma make today. it saysand i did not even get to use it!i never used it today and it just locked me out.wowwww totally good product design figma. JUST CUZ I OPEND FIGMA AT 5:50 AM DOES NOT MEAN YOU SHOULD LOCK ME OUT. PLEASE. FIX THIS.  

Hey,Figma Make has started doing this weird thing where in between during changes or updates to the code, it erases previously established major chunk of features with Hello World or something else in the App.tsx file. It just basically erases it and does not realize until mentioned otherwise in the new prompt. This has been happening very often now since my last 2 projects and few prompts.  The above image is an example from one of my recent projects in Figma Make. I was building a huge movie tracker and during one of the changes, it just removed the major chunk of the app. When I mentioned it next in a prompt, this is what it replied as.Kindly fix this.​​​​​​​

I’m trying to make a basic plugin to edit the contents of a text node:(async () => { console.log("1"); const node = figma.currentPage.findOne((node) => { return node.name == "TARGET_NODE"; }); if (node != null && node.type == "TEXT" && !node.hasMissingFont) { console.log(node.characters); await figma.loadFontAsync(node.fontName as FontName); // hangs here console.log("3"); node.characters = "SUCCESS"; } else { console.log("4"); }})();The code runs fine and finds the right node, but it hangs indefinitely when I try to load the font with the error “there are still font loads in progress. Please ensure closePlugin is not called until after the font loading has resolved.”. I’ve tried multiple fonts including basics like Times New Roman, but it can never seem to successfully load the font.I saw a similar question  posted a couple years ago but it didn’t get any traction: I’m definitely not a typescript expert, am I missing a step somewhere?

Over the past week, I've been having a problem exporting images. Some parts of the text or frames are shifted by a few pixels, as if they were cut out.At first, I thought the problem was with the font, but it turns out that this problem occurs with any font.I tried all methods, but the only solution I found was to shift the text and frames by a couple of pixels.Has anyone encountered a similar issue and knows how to resolve it?The text and frames have integer values without fractional parts and are tied to the pixel grid.Changing the file type to JPEG or PNG does not help either. 

I can no longer copy an image from one Figma frame to another. If I want to replace an image I usually click into a frame, open the fill so I can see the image thumbnail, then copy and paste it over an existing image, then delete the old image underneath. This function no longer works, meaning that replacing images is going to take much much longer.

My Maker file is crashing too. It just hangs trying to auto fix error and the Preview is just blinking in a very strange manner. This started as soon as Maker came out of Beta and has gone progressively worse. 

I can no longer drag and drop variables. Just yesterday, I was able to rearrange colors, strings, and numbers. I’ve tested this across multiple files and accounts, but it no longer works in any case.

I am using Figma Slides and when adding Live Integration - Stamps the frame or text gets cuts in design mode and in present mode the whole Stamp frame/box gets cut on top and bottom.  Design Mode - text in Stamp does not display in its fullness Present Mode - Stamp gets cut on top and bottom 

Was working on a file and switched from windows to mac. After logging into Figma from mac, cant seem to find the file i was working on and the sharing link that I generated previously does not have access.  How is this possible when I am the owner of the file? Please help. This is the link to my file: [redacted] I am using SSO login on figma.

Recently, I’ve noticed that some of Figma’s previously reliable features are no longer working as expected. They used to perform well, but their functionality has significantly deteriorated.

I'm using Figma Make with an imported mobile game UI from Figma. No matter how detailed my prompt is, the generated code only outputs a minimal div with “Hello, World!”. I've tried multiple prompts, verified the selected frame, and even followed the official examples. It seems like the Make feature isn't actually processing the prompt or design structure.Anyone else experiencing this? Is this a known issue or am I missing something? 

Escribo en español, espero que puedan entender lo que digo. En mi trabajo estoy encargada de realizar varias anotaciones en los documentos, pero encuentro un problema bastante incómodo, no se si es un error o una funcionalidad. Pero cuando estoy sobre una anotación y quiero revisar otra anotación y le doy click para seleccionar la otra anotación, ésta remplaza el contenido por la que estaba anteriormente seleccionada. Haciendo que las anotaciones se remplacen de valor y mi trabajo tenga anotaciones repetidas y sin sentido.Espero que corrijan este horrible error o funcionalidad, porque entorpece mi trabajo.

Hi, Shapes disappears when flattening.See images for before and after + design panel. Occurs on desktop app and browser (chrome). Tabs have been reloaded, figma has been reset and cookies deleted.Behaviour is the same. On a windows machine. Any thoughts? 

I had created a mock using Figma make for a project and I’ve shared the interactive prototype page’s link with others, until yesterday (17th July) i was and others were able to access the page and interact with it, but today when i open the same link it’s redirecting me to a static page where the UI is shown inside a box and I’m not able to interact with it whatsoever. Is anyone else facing this? Should I rebuild or try some other ways to get my prototype out!!