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Paulo Mendes
Paulo Mendes
New Member
September 16, 2026
Solved

Request to Correct Invoice Billing information

  • September 16, 2026
  • 1 reply
  • 23 views

I recently realized that I didn't update my company's billing information before subscribing to the paid plan. As a result, my past invoices do not include our company name and VAT number (NIF).

Could you please help me manually update and re-issue the following past invoices with the correct company details?

I have already updated these details in my account settings for all future invoices.

Thank you so much for your assistance.

Best answer by Gayani_S

Hey ​@Paulo Mendes, thanks for reaching out!

Thank you for already updating your company name and Tax ID details in your account settings. 

For past invoices, we can't make account-specific billing changes on the public forum, for privacy and security reasons. I can see you've already got a request in with our customer support team (Ticket #2134894), and they'll take a look and follow up with you directly there. 

In the meantime, our Manage payment and invoice details article has some helpful context on how invoice details work.

 

Thank you, 

Gayani 

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 16, 2026

Hey ​@Paulo Mendes, thanks for reaching out!

Thank you for already updating your company name and Tax ID details in your account settings. 

For past invoices, we can't make account-specific billing changes on the public forum, for privacy and security reasons. I can see you've already got a request in with our customer support team (Ticket #2134894), and they'll take a look and follow up with you directly there. 

In the meantime, our Manage payment and invoice details article has some helpful context on how invoice details work.

 

Thank you, 

Gayani 

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