Question
Unexpected $102.78 invoice this month on Monthly Professional plan — only 1 seat is assigned
I’m currently on a monthly Professional plan.
For the previous months, my monthly payment was around $23.60. However, this month I received an invoice for $102.78.
I checked my Admin → People page and found:
- Full seats purchased: 3
- Assigned: 1
- Available: 2
- I am the only person currently using the Full seat.
My September invoice shows:
- Monthly costs — 3 Full seats: $60.00
- Billing adjustment / Seat updates: $27.10
- Taxes: $15.68
- Total amount due: $102.78
I don't understand why this month's invoice increased significantly when I have only 1 assigned Full seat.
I also checked Billing → Overview, and it currently shows my next monthly invoice as $20.00.
Could you please clarify:
- Why was I charged $102.78 this month?
- What exactly is the $27.10 “Seat updates” billing adjustment?
- Why were 3 Full seats included in this month's invoice when only 1 is assigned?
- Since I am on a monthly plan, will the 2 unused seats automatically stop renewing?
- Is this invoice eligible for any refund, credit, or adjustment, particularly for the unused seats or the $27.10 adjustment?
- If the charge is correct, could you please explain how the $102.78 was calculated?
Thank you.
