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Ruan D
New Member
September 9, 2026
Question

Credit usage

  • September 9, 2026
  • 3 replies
  • 11 views

Hi there,

I recently did a credit-up for 2000 credits and there is no way it could have been used up with a couple of iterations on a design. On a standard 3000 credit/month plan I’ve created 2 versions of a website and numerous amounts of versions and now with the top-up, 2000 credits are gone!

I’m trying to find detailed credit usage report/view to see how my top-up amounted in using all these credits in a couple of hours of low usage tweaks.

My history in the agent chat is also not loading so I cannot scroll up and see what’s going on - just a loader icon on the left hand chat….

3 replies

Ruan D
Ruan DAuthor
New Member
September 9, 2026

For further context I was using point-and-click editing that surely does not use that many credits.

Jaycee Lewis
Figmate
Figmate
September 9, 2026

Hi ​@Ruan D 👋 Thanks for your post. We’ll need to support to take a look. I opened a support ticket for this. The ID is 2122679 and the email subject line is Figma Make: 2,000-credit top-up consumed faster than expected, and agent chat history not loading. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. Thank you! — Jaycee

Ruan D
Ruan DAuthor
New Member
September 11, 2026

Hi ​@Jaycee Lewis sent all the details on email as requested.
Please assist with resolving this soonest as I have to continue work on this project.