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이다현
New Member
September 8, 2026
Question

figma keeps on not accepting me as the education version while others in my class are accepted

  • September 8, 2026
  • 5 replies
  • 46 views

Im currently in duksung girls university.

please send me an reply as soon as possible thank you

    5 replies

    Celyn_L
    Figmate
    Figmate
    September 8, 2026

    Hi ​@이다현, Celyn from the Figma Community Support team here. Thanks for reaching out, and I’m sorry you’ve been having trouble getting verified for the Education plan.

    I’d be happy to help point you in the right direction - could you send me a screenshot of the exact error message you’re seeing? Feel free to share it with me via DM, especially if it contains any personal information.

    If your documents have been rejected or you’ve reached the verification attempt limit, please contact SheerID directly at figmasupport@sheerid.com. When reaching out, do include your university name, the email address used for verification, and documents confirming your current enrollment so their team can take a closer look.

    I hope we can help get this sorted out for you soon!

    이다현
    이다현Author
    New Member
    September 15, 2026

    I submitted my SheerID verification for the Figma Education Plan, but it has exceeded the expected 3-5 business days and is still pending. Since my class starts tomorrow, I urgently need access to Figma for my coursework. Could you please check the status of my verification or grant temporary approval? 

    Celyn_L
    Figmate
    Figmate
    September 15, 2026

    Hi ​@이다현, thanks for following up, and I’m sorry to hear that your verification is still pending.

    Could you confirm whether you’ve already contacted figmasupport@sheerid.com about this? SheerID’s support team is best placed to check the status of your submission.

    I understand the urgency, especially with your class starting tomorrow. I’ve gone ahead and created a support ticket so our team can take a closer look and see how we can help. Your ticket number is #2131692. Someone from the team will be reaching out soon, so please keep an eye on your inbox.

    Thanks for your patience in the meantime!