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Wiser Admin
New Member
September 17, 2026
Solved

Organization deactivated for billing, invoice paid, still locked out (130 users)

  • September 17, 2026
  • 1 reply
  • 19 views

Our Figma Organization was deactivated for non-payment. Invoice E2A4CA25-0015 was paid in full this morning, 17 September 2026, via the Stripe link. Payment shows as confirmed and I have the receipt.

Every user, including admins, still sees "You no longer have access to this organization." We've signed out, cleared cookies and retried in incognito with no change.

Support ticket already raised: #2136970

We're a 130-person agency and this is blocking client delivery today. Can a Figmate escalate the reactivation? Happy to DM the receipt and admin email.

Best answer by Gayani_S

Hey ​@Wiser Admin, thanks for reaching out! 

I can see your ticket #2136970, our customer support team were able to resolve this for you. Your organization's access has just been restored. Go ahead and refresh your browser, and you and the rest of your team should be back in.

For some background on how payment issues affect access if this ever comes up again, here's our guide on Pay for Figma.

Could you confirm once everyone's back in? And if anyone's still seeing the "no longer have access" message after refreshing, just follow up on ticket #2136970 and we'll dig in right away.

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 17, 2026

Hey ​@Wiser Admin, thanks for reaching out! 

I can see your ticket #2136970, our customer support team were able to resolve this for you. Your organization's access has just been restored. Go ahead and refresh your browser, and you and the rest of your team should be back in.

For some background on how payment issues affect access if this ever comes up again, here's our guide on Pay for Figma.

Could you confirm once everyone's back in? And if anyone's still seeing the "no longer have access" message after refreshing, just follow up on ticket #2136970 and we'll dig in right away.

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