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Question

Unauthorized seat upgrade from Collab to Full without consent

  • July 2, 2026
  • 1 reply
  • 9 views
chy x

I'm reporting an unauthorized billing charge caused by an automatic seat upgrade.

On June 2, 2026, I subscribed to the Professional plan with 1 Collab seat on an annual billing cycle (JP¥5,940). After that, my Collab seat was automatically upgraded to a Full seat without any confirmation dialog or explicit consent. On July 2, 2026, I was charged JP¥25,740 as a "Billing Adjustment — Seat updates" (Invoice VTS2KVQG-0003).

Key facts:
- My team has only 1 member (myself).
- I never approved a seat upgrade.
- No clear warning or confirmation step was shown before the upgrade and charge.
- My Billing page shows 0 Monthly seats, yet a Monthly invoice was generated.
- An upcoming Monthly invoice for August 2 is also scheduled.

This appears to be the same issue reported here, where a seat upgrade was applied without owner consent and Figma processed a full refund:
https://forum.figma.com/report-a-problem-6/unauthorized-professional-plan-upgrade-triggered-by-shared-file-permissions-49821

I have already submitted a support ticket (#1993706) and sent a follow-up email requesting a full refund of the JPÂ¥25,740 charge.

Could a community support member please help escalate my ticket? I would appreciate the same resolution as the case referenced above.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 2, 2026

Hey ​@chy x, thanks for reaching out and for laying out the timeline and invoice details so clearly, that's really helpful.

I can see you've already got ticket #1993706 open for this, and that's exactly the right place for it to be reviewed. I'm not able to look into specific charges, invoices, or refund decisions here in the Forum. Our support team will follow up with you on your ticket once that review is complete.

In general terms, a Collab seat gives full access to FigJam and Figma Slides, plus view and comment access in Figma Design, but creating or editing a Figma Design file needs a Full seat. Depending on your seat approval settings, that kind of request can be approved and billed automatically rather than waiting for manual sign-off.

A couple of things worth checking on your end while you wait to hear back:

  • In Admin > Settings > Billing, you can set seat approval settings to Manually approve for each seat type, so any future upgrade needs your explicit confirmation before it's billed.
  • If you don't need the Full seat, you can move yourself back to a Collab seat anytime from Admin > People by selecting your current seat type — worth doing soon if you also want to avoid the upcoming August 2 charge.

This guide on additional charges in your Figma bill goes through this in more detail.

 

Someone from the team will be in touch with you soon!

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