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gijs.vandenbeuken
gijs.vandenbeuken
September 16, 2026
Question

Unauthorized charge after cancellation and account deletion: refund request

  • September 16, 2026
  • 1 reply
  • 21 views

Hello,

About 1–2 weeks ago I successfully cancelled my Figma subscription in the app. Afterwards, Figma kept attempting charges through my bank. I tried to cancel my subscription once again, but the page for subscription cancellation would not load in. As a last resort, I deleted my Figma account entirely to make sure it was stopped.

Despite this, as soon as I added funds to my bank account, Figma charged me approximately €42 on the 16th of september. This amount doesn't even match my monthly subscription price.

I'd like a full refund of this charge and confirmation that no further payment attempts will be made.

I've tried your AI support assistant several times, but it keeps running into technical issues. I only re-created an account with the same email address so I could submit this request; it's the email address linked to my original account with this problem.

Thank you.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
September 16, 2026

Hey ​@gijs.vandenbeuken, thanks for reaching out!

For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum, but I recommend to reach out to our customer support team so they can review the charge and your account directly.

Since your original account has been deleted, it'd help to submit a request through our Support Hub with:

  • The email address on your original Figma account
  • The approximate date and amount of the charge
  • A note that the account has since been deleted

 

In the meantime, There are additional charges in my Figma bill covers some common reasons unexpected charges show up.

 

Hope this helps! 

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