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Experiencing issues? Report them.

  • 2,244 Topics
  • 6,070 Replies
2243 Topics
José Cunha
José CunhaNew Member
asked in Report a Problem
Admin with only reviewer access the console but cannot edit nothing

Is it possible to give read access to an admin to see the entire console but without being able to change anything? Only reviewer mode. How to do it?

150
José Cunha
Emanuel Ágape
Emanuel ÁgapeNew Member
asked in Report a Problem
Some components are not displayed when imported

Today I use a component library built by me. And this week I'm noticing that some components that are being imported have elements being exported that are not visible even if the visibility is correctly enabled.

80
Emanuel Ágape
Shahzaib
ShahzaibNew Member
asked in Report a Problem
Is your Paste to replace working?

Hi, from the last few days my paste to replace is not working on both macbook app and browser. let me know how can i solve this issue.

61
Gayani_S
Figmate
Mariam Mohamed
Mariam MohamedNew Member
asked in Report a Problem
email problem

hello, i have a problem with my email, every time i log figma shows me as a viewer not the owner of my profile, and tell me to ask for a permission to make a new project or even edit anything. and i have to log in all the time, even if i just log in and opened a new tap.

111
Gayani_S
Figmate
Mastro
MastroNew Participant
asked in Report a Problem
API for Unbinding Missing Variables from Styles

I'm developing a Figma plugin that scans and fixes styles with missing variable references. However, I can't find a way to unbind variables without recreating styles, which breaks library references. My current approach is to save style properties, create a new clean style, and delete the original - but this breaks all external references when using libraries. Is there a method to remove variable bindings without recreating styles? Can textStyle.setBoundVariable(propertyName, null) work for unbinding? Any plans to implement proper unbinding functionality? This is critical for design systems when variables are renamed or removed. Any insights would be appreciated!

707
Mastro
Valesca_Amaro_Cechin
Valesca_Amaro_Cechin
asked in Report a Problem
Variable inverted

Until last week, our projects present the variable from last table to first (4, 3, 2, 1): But now its reversed (1, 2, 3, 4), showing the primitives before the mode. This is a bug? Can we invert this order?

50
Valesca_Amaro_Cechin
IanCGatt
IanCGattNew Member
asked in Report a Problem
is the Material Symbols plugin broken?

I just discovered that only outlined icon styles are working. Is anyone else experiencing this?

816
Tascha
Gal_Shelby
Gal_ShelbyNew Member
asked in Report a Problem
All my installed fonts are missing

Hello, Today I discovered that all my installed fonts are missing. I didn’t do anything for it. How I can return all my fonts? Please help me.

883
Pinetree88
yjlee11
yjlee11New Member
asked in Report a Problem
Drafts Missing After Upgrading to Enterprise Account

Hi there, I recently upgraded my Figma account from Professional to Team Enterprise, and I noticed that all my drafts have disappeared. Has anyone else experienced this issue? I'm hoping to understand if there is a way to recover my lost drafts or if this is an expected behavior following the upgrade. Any assistance or guidance would be greatly appreciated. Thank you!

231
J
Figmate
pixelbyfikar
pixelbyfikarNew Member
asked in Report a Problem
CHANGE EDUCATION PLAN TO FREE PLAN

Hi Figma team, Previously I registered education plan. I want to change to normal free plan to edit my current projects. What do I have to do now? Thank you.

271
J
Figmate
Pratham Varia
Pratham VariaNew Member
asked in Report a Problem
FIgma AI is gone unexpectedly

I've been using the AI design tool for quite a while, but when I logged in this morning to start a new project, I noticed it was gone. Can anyone assist me in finding it or restoring it? I had an amazing app design idea that I’m now unable to work on since the AI tools seem to have disappeared.

721
J
Figmate
Bobsicle
BobsicleNew Member
asked in Report a Problem
Black Lines around export

When I export (to png) any shapes with curved corners there is a little gray line on the edges.I’ve tried finding YT videos, snapping to grid, etc. But nothing seems to work.

494
Nellya
Elyriades
ElyriadesActive Member
posted in Report a Problem
5 years Autolayout BUG

I can't upload a video here, but the bug looks like this: when I hover the arrow over a square area of ​​the autolayout, there is a random movement of the active state of the layout icons in the square, in theory the active icon should be highlighted when you hover over it, but this area often behaves incorrectly randomly, and this happens all the time, you need to fix this, because it's not difficult, you just need to make it so that every time I hover over an inactive state icon in the autolayout square, it becomes an active state (by default, it is highlighted for you), and you need to make it so that not a random icon in this square is highlighted, but the one I hover over, because I want to choose not a random autolayout but exactly the one I hover over Please be kind enough to provide for this, after all, this bug is already 5 years old, and it's not that it's difficult for the company that came up with the state change to do this for icons on hover... you know how to change icon

80
Elyriades
Muhammad Tomasiewicz
Muhammad TomasiewiczNew Member
asked in Report a Problem
Charged $80 for single seat

Why was I charged $80 for my account with only one site? Me alone, this is crazy

1192
Muhammad Tomasiewicz
Treadway
TreadwayNew Member
asked in Report a Problem
UI3 Floating Edit Properties is hidden by Plugins

Originally posted in Feature Request, though I realized it is more of a problem….Currently, Plugins take top z-index over the Edit Properties panels. This makes the Panels unusable when a Plugin is positioned at the right of the design area as the Panels are under the Plugin. Because I prefer and am used to using my Plugins on the right of the design area I have to either close it and reopen for ever use (absolutely ridiculous) or have it out from the side far enough to see the panels when they are opened. IN the case of a large Plugin such as Tokens Studio, this is an enormous amount of screen space even with my ultrawide screen. Simple fix. Thanks! ...Also, it would be beneficial to have the ability to edit the post if there are no replies.

30
Treadway
William_Farmer
William_FarmerNew Member
asked in Report a Problem
No more center-mouse-click: tiny bug or just a removed feature?

TL;DR: Navigating any figma canvas using middle mouse click-to-hold no longer works for me. A small but frustrating change greeting me after a reboot this morning involving the hand tool in the figma ecosystem. When we jumped from sketch to figma a while back, I tried to reset muscle memory and take advantage of the new layout. One of the things I changed was swapping holding spacebar to navigate around the canvas for using the center mouse button to click-and-hold. ‘space+h’ and ‘’h’ are still working as shortcuts, just not the mouse. Anyone else experiencing this? Did I toggle some shortcut on accident and I just can’t locate it to turn it back on?

60
William_Farmer
Jigz_Lad
Jigz_LadNew Member
asked in Report a Problem
Figma Desktop App (version 125.2.3) Frequent Crash & Not Loading Files

I am using the new Figma Desktop App version 125.2.3. Ever since I have updated this I am having issues loading files and the client crashes quiet frequently. This is now becoming quiet disruptive when I am trying to make progress with the work I am doing. There is also another issue where I get a -2 Error (Figma not connected to the internet) or something like that when I have internet. Can someone help please?

1332
Jigz_Lad
Billing Qs
Billing QsNew Member
asked in Report a Problem
Credit card charges do not match invoices

Hi - I need to contact Figma support, we are being invoiced on a monthly basis, however the charges placed on our credit card are up to double the invoice value in the billing portal. We need invoices to match charges otherwise we must charge back the transactions. Any idea who can assist with this type of query. Thanks.

262
Gayani_S
Figmate
Jan_Kopriva_BSSHOP_s.r.o
Jan_Kopriva_BSSHOP_s.r.oNew Participant
asked in Report a Problem
Bug? Fill switch to fixed after change width with Variable

Problem: I need to have separator between product card made by component “gap-column” - because sometimes we need to have advanced deviders… Thats why I cant do it with Autolayout row and column gap The widht of the gap is set by Variable “gap-column” What is Figma doing: If I have 5 cards and the deviders between tha cards and I set height to Fill. Now it works fine. If I change width of hole section, it works. BUT: If I set the variable gap-column from 16px to 48px (fo example) - som of deviders switch to fixed height and some stay Fill… After I set height to fill again, it works fine. BUT: I need to set the width of devider 16 to 48 to 16 and I need to have the height still Fill! Why it is happening? I am solving it two days and still cant solve the problem why it is happening. I thing I know Figma very well, and this is veny annoying! Look at the video to feel it...

121
Jan_Kopriva_BSSHOP_s.r.o
Theo_Nallatamby
Theo_Nallatamby
asked in Report a Problem
Guides in Figma deck

In a Figma slide deck, the banner at the top of the screen that says "you're viewing a template, made by..." or “you can still use an older version of this template.” obscures the rulers, making them unusable horizontaly Is there another way ? I know how grid works but that’s too much effort compare to create a guide

190
Theo_Nallatamby
Jorge Isaac
Jorge IsaacNew Member
asked in Report a Problem
Visual bug with auto layout

I’ve encountered a bug in which some elements are shifting for no reason. Has someone else encountered something similar? This first picture shows how this list should look: When I reload the document the divisor lines shift out of the box to the bottom. When I try to move them back to their place they snap back into place as if they were always there. Heres what i see after i reload the document:

232
Nellya
Mollie
MollieNew Participant
asked in Report a Problem
No email field in "Share" interface for prototype?

Hi, I’ve previously shared this prototype with external users using the email field. But now I can’t add any other people, nor can I change the link setting which says “Anyone can view.” Is the lack of an email field and no ability to change the setting to require a pw a bug or am I missing something?

112
y_toku
Figmate
Patrick Clancy
Patrick ClancyNew Member
asked in Report a Problem
Can't create new design files

I just upgraded to a pro account. But I’m unable to create a new design file. Is a pro account not able to create a design file? I have my pro plan team selected. I created a new project If I try to ‘create new’ design file in that project. It asks me to request access. Which is very odd. I’m the only one on my team, and I just created the project. So I’m asking myself to approve me to create a file. (?) If I go to the admin section for the team. It is asking me to approve myself. But if I approve myself. Figma wants me to add another seat for an additional $20 a month. This makes no sense. How many accounts do I need to buy to use your software?

951
y_toku
Figmate
Jeremy Waters
Jeremy WatersNew Member
asked in Report a Problem
Figma Billing and Figma Slides Issue

I’m being charged twice for my Professional account yet I can’t access the professional account features. That in itself is another issue that I have yet to figure out how it happened. My main issue is; I’m inside of Figma Slides trying to add a background video and being notified that I need to upgrade my account in order to access this feature (adding background videos to slides). The strange thing is I’ve already added a background video... Again, I’m for some reason being charged for two professional accounts and your system is telling me I’m in a starter plan… I’ve tried logging out and logging back in with no resolve. I’m starting to get frustrated as I can’t get in contact with anyone to discuss the issue in detail. Any help would be greatly appreciated.

131
y_toku
Figmate
fengchuan
fengchuanNew Member
asked in Report a Problem
When developing a "dev" plugin, submitting the plugin for use will always result in an error

此插件为官方模板 figma.codegen.on("generate", () => { return [ { language: "HTML", code: `<div class="container"> <div class="box"></div> </div>`, title: "HTML", }, { language: "CSS", code: `.container { display: flex; justify-content: center; align-items: center; height: 100vh; } .box { width: 100px; height: 100px; background-color: #000; } `, title: "CSS", }, ];}); { "name": "styleui", "id": "**********", "api": "1.0.0", "main": "code.js", "editorType": [ "dev" ], "documentAccess": "dynamic-page", "networkAccess": { "devAllowedDomains": [ "*" ], "reasoning": "Some style parsing requires network requests;有些样式解析需要用到网络请求", "allowedDomains": [ "*" ] }, "capabilities": [ "codegen" ], "codegenLanguages": [ { "label": "React", "value": "react" }, { "label": "Typescript", "value": "typescript" } ]}

111
Harry Peng

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