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Hello,I've been experiencing an issue several times now when creating a new Icon component.When I try to publish the changes, the publishing process keeps loading indefinitely. I waited nearly 20 minutes before refreshing the page, but the issue still persists.Additionally, the small Icon Library update indicator doesn't appear. I have to manually check the library to find the changes.Has anyone experienced this issue before, or is this a known problem?Thanks!

My other account doesn't respond at all when I click "Continue as XXX" during login. I've already tried switching browsers and even using a different computer, but it still doesn't work.

Hello, I accidentally made a payment for my Figma subscription. Could you please cancel the subscription and issue a refund for the recent charge?Account email: [redacted by the moderator due to PII]Payment date: [July 22, 2026]Amount charged: [$211.20]Thank you.

I get to create an design file and i am thrown a pop up that the seat will be converted to full seat, then when i try to manage the seats im now unable to remove the seat which i desperately wanted to creating a design file, triggers an invoice, and im not supposed to immediately revert the seat conversion?The next invoice is to be at 30 days from now, i need to get this sorted, i am not supposed to pay for the UI trapsFigma team please make a note of this, I am cancelling,  the prorated whatever rates should not be deducted as i am unable to prevent that from happening NOR you have  a SIMPLE UI to let us know these, i have seats and im just the only one who has to use it- I wontit says that if i dont assign any i wont be charged, but i didnt even consent to have it in the first place, i just created a design file in my collab seat- that’s the crime! Regards,Vasanth​​​​​​

Hi,I had cancelled my subscription but see there was a charge on my account today. I love Figma and will definitely need to use it in future but I don’t need it now and would appreciate it if you could reverse the charge to my account. Thank you kindly,Jenny

Hi Figma Team, I am a Figma admin for our organization and we need to adjust our seats before the annual renewal. We are on the Organization plan which is scheduled to renew on September 12, 2026. We need to remove one full seat and remove four collab seats. However we can only review our renewal details in Figma and cannot edit the seat counts so it sounds like we need a new order form.I have tried reaching out to our account rep and also filed a support request last week (#2030235) but have yet to receive a response from either, which surprises me. Can someone help me to get in touch with the right person to help me get a new order form in place before the renewal period ends? Thank you!

Hi Figma Community team, I submitted a refund request 6 days ago for an accidental $15.00 USD subscription charge (Invoice ID: in_1TwWYTlvcqWR3dFDD99CFGcZ). I replied to the automated support email with all the requested details regarding my team name and admin rights, but my support ticket #2031159 has been pending without any updates for 6 days. Could someone from the support team please take a look at this ticket when possible? Thank you!

I want to book a demo and have a coiversation about Figma for Goverments, but no response! 

Can someone please assist us with reducing seats before our renewal on 8/11?  We’ve been trying to communicate with a human for a few weeks now.  Here is a recent ticket number: 2038107 

I had a Figma account till last month, however the email ID which had been used as username for the Figma account is not active now. How can I activate the account or move those files to a new Figma account?

My account shows Education verified, but I still cannot access Figma Make.  My friend under the same university can use it, though  I am a higher education student (currently in college), what do I need to do?

Hi!I have a problem with my very important project.P.S:This actions didn’t helpClear the cache and restart from inside the app: click the toggle arrow in the top toolbar, then go to Help > Troubleshooting > Clear Cache and Restart. This resolves it in most cases. Steps here: https://help.figma.com/hc/en-us/articles/22380853110551 Make sure the desktop app is on the latest version, and if it still fails, reinstall it. Try a different network, such as a mobile hotspot, in case a firewall, VPN, or antivirus is interfering. As a quick test, open the same file in a browser. If it works there, that points to something specific to the desktop app on your machine rather than the file itself.

Hi, my research participants are seeing an old version of a Figma prototype, and not the most updated version. This is really causing issues in my research sessions and blocking me from launching unmoderated tests. When I try to complete the prototype on the unmoderated test, it tries to pull the old version of the Figma prototype, and says this link is no longer available. Can someone please help? I already tried to look at past posts but couldn’t really find an answer, thank you.

I opened a support ticket numbered #2033954 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

Hi, Since 27 July, users no longer receive the automatic 3-day temporary Full seat after requesting edit access. Previously, requesting edit access immediately granted temporary editing access and AI credits while the admin reviewed the request. Now, even after the admin approves the request, users remain on "Request sent" and their seat stays as View. This affects both Figma Design and Figma Make files and reproduces with new files and new users. Does anyone have any idea on this. Please help.

I need help with a billing issue. I was previously an admin on the team Tatia & Faith, but I no longer have access and I am still being charged for 1 Professional Full seat (monthly) on invoice [redacted by moderator to remove personal information] dated June 22, 2026. My open ticket is 2000557. I need help stopping future charges tied to this team.

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 2-3 days ago. I tried to open the link I shared with my mate (only view access); it displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 1 Known file name: MediPort or MediPort hi-fi Plan: Edu Owner: Same account Last accessed: Approximately 2-3 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information to assist with the investigation.Thank you for your time and support. I look forward to you

I published a plugin and it is still marked In review. I received a follow-up question during review and replied by email. I accidentally marked the related support request as Solved, and now I cannot add more information on the requests page. It has been two weeks with no update, and I would like someone to check whether the review is still progressing. If needed, I can share the plugin name and the request number there.

Hello,Could you please explain how to remove the top bar when viewing my project in full-screen mode? I would like to have a completely immersive full-screen view.Is a paid subscription required to access this feature? I do not wish to make this project public or share it at this time.Thank you in advance for your help.Kind regards,

Hello Figma Support,Members on our team were automatically upgraded to paid seats without our intention or explicit approval. We would like to request a refund for the newly added seats and have the unintended paid seats removed or downgraded.Invoice ID: SVPHCIIZ-0006Invoice date: July 25, 2026Invoice total: $36.33Please review the automatic seat upgrades and refund the charges associated with the newly added seats. Please also confirm how we can prevent members from being automatically upgraded to paid seats in the future.Thank you.

I’m writing to ask for some advice as I’ve recently run into a couple of frustrating issues while managing our Design System (D.S.). Every time I publish and update, things keep resetting, which makes me honestly afraid to touch any other components. 🥹Here is a summary of the two issues I'm experiencing: 1. GNB Component Properties Resetting to Default Context: About 3–4 months ago, I created a GNB component in our D.S. Figma file, pulled instances into our actual working design files, and set different properties (e.g., Menu A Selected, Menu B Selected) for each screen. Issue: Last week, I made some updates to the GNB in the D.S., published the changes, and updated them in the working files. Surprisingly, all the custom properties I had carefully set per screen reverted back to the D.S. Default! In the past, screen-specific property settings were preserved, but this time everything changed, forcing me to manually reconfigure the properties for every single screen. 2. Token Componen

When auto-keyframe mode is enabled in Figma Motion, property changes made through the Plugin API behave inconsistently:Stroke width (strokeWeight) — changing this via plugin correctly adds a keyframe at the current playhead position  Position (x, y) and Rotation (rotation) — changing these via plugin does NOT add a keyframe, even with auto-keyframe toggled on Steps to reproduce:Enable Motion mode and turn on the auto-keyframe toggle Select a node From a plugin, set node.strokeWeight = someValue → keyframe is added automatically From the same plugin, set node.x = someValue or node.rotation = someValue → no keyframe addedExpected behavior: All property changes made via the Plugin API should respect the auto-keyframe toggle, just like changes made through the UI do.Workaround: Manually call applyManualKeyframeTrack for TRANSLATION_X, TRANSLATION_Y, and ROTATION at the desired time — but this requires knowing the current playhead position, which is also not exposed in the Plugin API (a sep

I need to update my payment details because the “Ship To” and “Bill To” addresses on the receipt must be the same.However, when I tried to use the same Visa card, Figma informed me that the card had been declined.I may have entered the wrong expiration date several times while trying to recall it. In my bank’s app, I could see that Figma had attempted to place a pre-authorization hold, but the bank declined it because the expiration date was incorrect.I later found my physical card and entered the correct expiration date, but Figma still showed that the card had been declined. I contacted my bank manager, who confirmed that the bank had not received any further payment or authorization requests from Figma after that.Could you please check whether there may be an issue or restriction on Figma’s side that is preventing the card from being processed?

I accidentally moved my package.json file while organizing imported images, due to some images glitching back outside the folder. I worked too fast, and moved the package.json into the folder instead.Since then, my preview has been broken and the AI cannot fix the error by itself.Duplicating the Project only recreates the same situation, and the rollback to another version is equally impossible, as I simply get a “unable to restore version”. Another possible solution, which is to open the project with preview disabled and then try to roll back, produced the same results.  Is there a feature for this? Or does it have to be handled by support? I already opened a case, but it appears this takes quite a while.

I have a component (Select Field) that is appearing correctly in the library, however when designers at my org bring it over into their files via the asset panel, it shows up without the actual field- just the title and supporting text. When inspecting the layers, the field layers are not present in the component.Beyond that, when a user pastes in the component directly from the library file, Figma prompts them with an update that incorrectly removes the layers again.Does anyone know what is happening? I have never seen this one before and have no idea how to go about fixing it.