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Experiencing issues? Report them.

  • 3,048 Topics
  • 7,997 Replies
3048 Topics
Genrole_Caspe
Genrole_CaspeNew Member
asked in Report a Problem
Font variable doesn't visually update across pages unless text is interacted with

DescriptionWhen I update a font family variable in my design system (e.g., changing FontPrimary in the brand collection), the text on some pages doesn't visually reflect the new font. The change does apply, but the new font only renders after I double click or otherwise interact with the text. Until then, the old font appears on canvas.This issue seems to affect styles that use font variables indirectly through alias collections and text styles.Steps to Reproduce Create a font family variable in a brand collection (e.g., FontPrimary = DM Sans). Reference this font variable in an alias collection that defines type scales. Apply those variables via Text Styles across multiple pages in the file. Change the value of FontPrimary to a different font (e.g., Inter). Observe: some pages update correctly, but others still show the old font. Double click on text on the affected pages — it instantly updates to the correct new font. Expected BehaviorAll text styles using the updated varia

361
Tom Reem
Figmate
shreya.bardia
shreya.bardiaNew Member
asked in Report a Problem
Why is my dev mode not working in student id?

My dev mode is not starting even if ive verified my student account.

161
Nellya
Miriam B. Deutsch
Miriam B. DeutschNew Member
asked in Report a Problem
Why are links shared with viewers now static so viewers can't see updates made?

When sharing a link to a page in Figma to a viewer, we have recently experienced that the viewer can not see the updates made by the designer when the reviewer is revisiting the page via the link the day after?It’s creating a lot of frustrations when you think the viewer is seeing the same thing as the designer is, but they can’t see the updates that have been made since last.We have not noticed this earlier. Is there a fix for it?We have also experienced that the updates made by one designer (in the most recent case a new page added in a file) was not visible to another designer until the other designer reopened the file. This causing great frustrations when designers working together online on the same project.

373
djv
Figmate
Meg24
Meg24New Member
asked in Report a Problem
Missing font punctuation

I have a brand font installed but it’s not rendering any punctuation correctly e.g. “ ? ! & all become generic and off-brand. They’re very distinctive and look obviously wrong but the font is fine in Adobe. How can I continue to use Figma for design and solve this issue, I don’t want to move into Adobe, it’s going to slow my process down SO much and I’ve invested so much time into building out my design system.Thanks!

121
Celine_
Figmate
Maurizio_Vaggi
Maurizio_VaggiNew Member
asked in Report a Problem
Education plan expiring, multiple teams

Ciao a tutti!I have a question about the Education plan.I am part of three different “edu” teams under the same account, and I received a message stating that my Education access is expiring in 2 weeks. However, the message doesn’t specify which team.From what I understand, the plan applies per team, not per account.Has anyone run into the same situation? How do you check which team is affected? Thanks,Maurizio

513
Celine_
Figmate
ProfessionalFrog
ProfessionalFrogNew Member
asked in Report a Problem
Downloading code produces blank zip file

Download code button in figma make is giving a blank zip file, title of project is “project” and has no slashes or periods.

1086
Celine_
Figmate
A
Alex ANew Member
asked in Report a Problem
Issues with nested component scaling

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and border radius; We have to resort to a workaround like:

1627
Celine_
Figmate
Krystina Valdes
Krystina ValdesNew Member
asked in Report a Problem
Figma not working on chromebook

I reach out a few months ago about Figma not working on chormebooks and the issue seems to be back.  Attached is a message a student gone on their chromebook.  Is there anyway you can help?  Thank you.

1336
Gayani_S
Figmate
macaspac
macaspacNew Member
posted in Report a Problem
[Bug?] Dead space on the Effects and Stroke panel

Not really sure how to log this because I don’t think it’s a question, and it’s not really worth having a conversation around, but I’m noticing this ‘dead space’ on the effects and stroke panel. I’ve restarted my Figma file + app multiple times but it doesn’t change anything. The only thing that fixes is it if I scroll up in the right panel… as if there’s an imaginary square blocking me from clicking the `+` button.  Video for reference You can see if I hover here, there’s no hover state (it’s not letting me click it):  But if I were to scroll or add a stroke, I can add an effect:  The video will show you a better idea of what I’m talking about lol, but I’d like to flag this. This isn’t working on my other computer, so it’s confusing but also annoying. 

163
J
Figmate
mebadea
mebadeaNew Member
asked in Report a Problem
[FIXED] Can't view prototype interactions in the properties panel when there are more than one interactions

The interaction tooltip is failing to show up in the prototype panel when clicking on an interaction. The issue is happening consistently for me when there have two or more interactions on a frame. When there is only one interaction on the frame, the properties panel does correctly show the interaction tooltip.  

822
J
Figmate
Imtiyaz_Ahmed
Imtiyaz_AhmedActive Member
asked in Report a Problem
Custom Domain DNS TXT Records Issue

Heyyy,Both in Figma Make and Figma Sites, the TXT DNS Records are not getting verified quickly. The CNAME Records instantly update and sync, but the TXT doesn’t update even after 48 hours.One of my first Figma Sites got published, but beyond that none of my other sites or Make Websites are getting laucnhed or connected to the domain due to TXT DNS Record verification delay

1714
Imtiyaz_Ahmed
Namon_Bills
Namon_Bills
asked in Report a Problem
Can't create text property on text layer in a component

In the past, I would create a component, and then could select the individual text layers to add text properties to them. As of yesterday, when I create a component, I can only apply text properties by creating them on the component, and then selecting the text layer and applying the property. This is a lot slower than my previous workflow. Is this a bug? Is this intended functionality as part of an update? Is the ability to create text properties directly on text layers still there and I’m just missing it? Thanks for your help!

17759
Inguna_e
Lara Goldsmith
Lara GoldsmithNew Member
asked in Report a Problem
Images exporting at odd numbers

When using auto layout some of the images/modules can be located at an odd X or Y orientation such as 102.03. When this is the case the image exports as an odd number, it appears to be 150px tall in Figma but on export becomes 150.5px. The position of an element should NOT affect the size of an image on export. This is causing major issues for our team and having to manually edit each image or drag each image out of layout to save out.

111
djv
Figmate
Eugene_Reznik
Eugene_ReznikNew Participant
posted in Report a Problem
"Reset size" in components takes 2 times to actually reset size

The title. When resetting size in component instances, I have to click the button 2 times. 1st time it resets ONLY height, 2nd time it resets width. Take a look please

91
djv
Figmate
Mike_Hone
Mike_HoneNew Participant
asked in Report a Problem
When clicking a Figma link in Zoom, it always opens in my Chrome browser... even when I have selected "Open links in tab"

How can we stop opening links in a browser when I have downloaded the app. It is super annoying to have to log in and use the chrome browser. My flow is:Someone sends a link in Slack/Zoom chat I click the link Opens Chrome browser with new tab Have to login via SSO No way to open link in App from the browserWhat I expectSomeone sends a link in Slack/Zoom chat I click the link Open New tab in Figma app 

131
djv
Figmate
Yaroslav Bilionok
Yaroslav BilionokNew Member
asked in Report a Problem
Variables Not Linking After Library Import

Hi everyone, I’m having a problem and could really use some help.Background:I’m working in a large Figma file — it's overloaded with information, and Figma keeps suggesting that I should offload the file. I’m using Variables extensively (light/dark theme).Here’s the issue:When I export components to another file (as a Figma Library), all components, colors, etc., are transferred. BUT the most important part — Variables — are not.If I create Variables manually or transfer them using a plugin, the system doesn't recognize or link them. It treats them as completely separate, unlinked variables.The situation:I transferred a component via the Figma Library into another file. All the colors were exported, but not the Variables. Then I exported Variables via a plugin and tried to update a color inside the component — but the system doesn’t recognize the Variables at all. It's like they are totally disconnected.Please help — I really need to fix this.

511
djv
Figmate
Gina Kim
Gina KimNew Member
asked in Report a Problem
My account has full access to company's workspace, but it still seems to be limited / restricted

My admin gave me full editor access on the company’s shared workspace but I’m still getting an error message saying “Limited Access: To create new files, switch to a plan where you’re a full member”. Is there any way to get full access? I’ve logged out and logged back in, restarted my figma on browser and application, and deleted my cache. 

80
Gina Kim
Hariom Pawar
Hariom PawarNew Member
asked in Report a Problem
Not able to access MCP server option

No MCP Server option available hereThe option to enable MCP server is not available, I have a professional acount and I used desktop app. Also I have latest version of figma desktop app. Please help

16624
Celine_
Figmate
Nicola_Del_Ben
Nicola_Del_BenNew Member
asked in Report a Problem
Workaround insert template bug

Figma Buzz is currently in beta. For those who are using it for experimentation there is a bug that does not allow us to insert our project files within Figma Buzz dashboards. The bug only allows shows public files from the Figma community but does not show your own local files, making it impossible to import.Workaround: to make the choice menu appear to select our local content to use in the dashboards just close the “templates” window by clicking on the “X” and reopen it again. This will reset the “templates” side panel and reappear the submenu for choosing local files 

224
Nicola_Del_Ben
sufiyan
sufiyanNew Member
posted in Report a Problem
Font Not Displaying Correctly in Figma

Hello designers and Figma experts,I’m facing a problem with using Hindi fonts in Figma. I’ve installed proper .ttf/.otf Hindi fonts on my system, and they work fine in other apps like MS Word and Photoshop. However, when I apply the same font in Figma: The text doesn’t update to the selected Hindi font. It often defaults to some basic font or doesn’t reflect the change at all. 🔧 Things I’ve already tried: Restarted Figma and my system. Tried different Hindi fonts. Checked if fonts are installed correctly. Using Figma desktop app (also tried browser version). ❓Has anyone faced the same issue? Is there any workaround or font recommendation that works well with Figma for Devanagari/Hindi?Thanks in advance 🙏— Mohammad Sufiyan Subhani

181
Gayani_S
Figmate
jinxian
jinxianNew Member
asked in Report a Problem
Accidentally Deleted Entire Team on Figma

Dear Figma Team,While using Figma, due to the account team setting, after transferring the files to drafts, I accidentally deleted the entire team, and all important account files were lost. Could you please help restore them? I would be extremely grateful as this is very important to me.Thank you,

102
Gayani_S
Figmate
Cody_Porter1
Cody_Porter1New Participant
asked in Report a Problem
Overflow scroll doesn't work in Figma Sites 😥

I have been unsuccessful in trying to create horizontal overflow scroll happen in figma sites. The dropdown to control the setting is visible but disabled so I’m not sure if that means it is currently being worked on.The marquee effect can help show the user the clipped content but it doesn’t give them direct control of the overflow which is frustrating.

1206
Gayani_S
Figmate
sophie.wren-hilton
sophie.wren-hiltonNew Member
asked in Report a Problem
Design tools not available to toggle - I have purchased Professional Full Seat - why is this feature not working?

I have paid for a Professional Full Seat license at £14 a month and I am unable to toggle and use the Design tools bar at the bottom of the sheet on slides and edit a doc my colleague set up. I also can't use the tools when I set up my own slide. Does anyone have any ideas why this tool work? I contacted support with the problem at 5.30pm yesterday and have still not had a human response or useful Tech bot one. Thanks!

806
Nellya
Kian Ng
Kian NgNew Member
asked in Report a Problem
Prototype is zoomed in when viewed on Samsung Galaxy Fold

Issue: When we load Figma prototype on a Galaxy Fold (folding screens) - the prototype is zoomed in. So, we can’t view the entire design without scrolling up/down. Android Figma app also have very little view controls unlike the browser. Viewing on the front screen on Galaxy Fold show the entire design, but scaled to narrow width due to screen aspect ratio.  My workaround now is viewing on Chrome browser inside Galaxy Fold. Figma App for Android - can you test and add new view settings, so I can Scale to Fit?

101
Stately
Sprengsatz
SprengsatzNew Member
asked in Report a Problem
Firefox will flip content of my Figma Sites Page

When publishing my Figma Sites website, since today Firefox (Desktop) will flip the content order of my site – so the last element is displayed first, and so on. That’s neither the case in any other browser (such as Safari or Opera) nor in Firefox on mobile, nor in the preview in Figma Sites. But i tried it out on Mac and Windows. Seems to be a global Firefox Desktop problem. Why is that?

877
Mr.Hungjhon
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