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112110003吳芃萱
112110003吳芃萱
New Member
May 17, 2026
Question

I waited the verification email for education status

I successfully logged into my school email on Figma today, but on the page applying for a school education plan, after filling in some basic information, the page displayed "Get the free Figma Education plan for your classroom, Please follow the steps below to verify your education status“

However, I haven't received the verification email, even though I received emails when verifying a new account login previously.

I hope Figma can help me resolve this issue, or perhaps I can send proof of enrollment and use another method to verify my education status. Thank you.

3 replies

Celyn_L
Figmate
Celyn_L
Figmate
May 18, 2026

Hi ​@112110003吳芃萱, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you were able to successfully log into Figma using your school email, but you’re not receiving the education verification email needed to continue applying for the Figma Education plan.

Could you try checking your spam/junk folder, and also make sure you’re checking the inbox for the same email address used during the application?

I was also able to locate your support ticket (#1906649) and have added an internal note to help increase its visibility with the team.

In the meantime, you can also review our Help Center article here for more details on the Education verification process:

Figma for Education

Thanks!

Lukas Claessens
Lukas Claessens
New Member
September 30, 2026

Hi Celyn, I have the same propblem, I sended my academic documentation but after 5 days still didn’t receive a confirmation. Thx, in advance, Lukas

Celine_
Figmate
Celine_
Community Support
September 30, 2026

Hey ​@Lukas Claessens , Celine from the Figma Community Support team here, stepping in for ​@Celyn_L ! I understand that you haven’t received a confirmation email after applying to verify your education status.

Higher Education verification, including email delivery and document review, is handled by our verification partner, SheerID. First, as mentioned above, please check first your Spam or Junk folder, as well as any filtered inbox tabs.

If you still can’t find the email, please contact SheerID’s dedicated Figma support team at figmasupport@sheerid.com. Even if you’ve contacted SheerID previously, using this address will ensure that your request reaches the specialists with access to the appropriate verification tools. Thank you!

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