Unable to claim $75 Figma Research Reward due to Nigeria regional restrictions (Rybbon)

Question

Hi Figma Team, ​@Celyn_L I recently participated in a Figma research study and received a link to claim my $75 reward. However, when clicking the link normally from my location in Nigeria, it opens to a completely blank Rybbon/Tremendous page.To diagnose the issue, I used a proxy and was able to view the redemption options, which include a Mastercard Reward Mobile Wallet USD ($75), Mastercard Reward CAD, and a One4all eGift UK. However, because these are regionalized rewards, I cannot successfully claim or utilize them from my true location in Nigeria.Since the current reward package restricts redemption in my region, could you please cancel this reward instance and reissue the $75 incentive via an alternative method?I would highly appreciate it if you could process this payout via:PayPal	Direct Wire Transfer	A region-free digital gift card option supported in NigeriaThank you for your assistance, and I look forward to your guidance on resolving this!Best regards,Emmanuel Onugwu(redacted by the moderator due to PII)

Celine_ · Accepted Answer

Hi Emmanuel, Celine from the Figma Community Support team here, stepping in for @Celyn_L ! Thank you for providing these details.
I’ve escalated your request and reached out to the appropriate team internally to look into the available options. We’ll share an update as soon as we have more information. Thank you for your patience in the meantime!

(For your information, I’ve removed your email address in your post in the Forum to protect your personal details due to PII.)

emmanuel onugwu · Answer

Okay, thank you so muchwould be waiting for a response.

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