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Merve Özenç
Merve Özenç
New Member
June 15, 2026
Question

Permanently Deleted Critical Figma File – File ID and Original URL Available – Any Recovery Possibility?

Hello Figma Community and Support Team,

I am reaching out because I accidentally permanently deleted an extremely important Figma file and I am trying to determine whether there is any possible way to recover it or whether a Figma team member can investigate further.

 

6 replies

Merve Özenç
Merve ÖzençAuthor
New Member
June 15, 2026

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Merve Özenç
Merve ÖzençAuthor
New Member
June 15, 2026

Please help me this file very important for my team 😢

Figmate
Junko3
Figmate
June 17, 2026

Hi ​@Merve Özenç,

 

I understand you've accidentally permanently deleted an important file and are hoping to recover it. As mentioned in this help article, permanently deleting a file cannot be reversed: Delete and restore files


That said, I'll go ahead and create a support ticket(#1966820) on your behalf so our team can confirm the current status of the file. Once you receive the ticket confirmation email, please reply with the URL of the file.

Please note that we're unable to assist with individual account issues directly here on the Forum, so if you have any further questions or concerns, please reply directly to your dedicated ticket.


Thanks,

Merve Özenç
Merve ÖzençAuthor
New Member
June 17, 2026

Hello,

Thank you for creating ticket #1966820.

 

Thank you very much for your time and help.

Kingdom Vision
Kingdom Vision
New Member
September 30, 2026

Hey ​@Merve Özenç, Did you get the solution?

Celine_
Figmate
Celine_
Community Support
September 30, 2026

Hey ​@Kingdom Vision , stepping in for ​@Junko3 about ​@Merve Özenç ’s case.
I’ve checked internally, and we’re still waiting for Merve’s reply so our support team can investigate their case further.

If you’ve reviewed our Delete and restore files Help Center article and are still experiencing an issue, please submit a request to our Support team for review as we cannot assist with individual account issues.

To do that, go to the Support Hub / Type “File issue, Contact an agent” / Click Start a chat / select Enter and follow the prompts. Then, in the form, please  include the URL of the affected file so the support team can investigate further. Thank you!

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