Me estan conbrando una locura por una suscripción de 5 euros

Question

Hi, I usually design in Figma, so I purchased the most basic plan. I was using Figma normally when I suddenly received a notification saying that a payment of €81 had been declined. Apparently, I was being charged for the full package plus an additional seat.

I do not agree to pay that amount, especially since I did not use the other services or the additional seat that I was supposedly being charged for.

I would like to continue paying for and using Figma, but I am not willing to pay the almost €90 that you are trying to charge me.

I am currently paying for the €5 subscription, and I was actually planning to upgrade to the €15 plan for work purposes. However, after seeing this unexpected charge, I find the situation extremely misleading and unacceptable.

Being charged almost €90 for services and an additional seat that I did not knowingly use or request feels completely unreasonable. I want to continue using Figma and I am willing to pay for the plan I actually need, but I will not accept this charge.

Celine_ · Accepted Answer

Hey ​@Álvarogm, Celine from the Community Support at Figma here, thanks for reaching out to the Figma Forum! Sorry to hear you are having trouble with your billing.I understand you're on a €5 subscription plan and saw a declined payment notification for €81, which appears to include a higher-tier plan and an additional seat you didn't intend to use.Since this involves account-specific billing details, I've gone ahead and created a support ticket on your behalf so our support team can review exactly what triggered this charge and confirm your options going forward, including keeping the €5 plan you're currently on.Someone will follow up with you directly through your support case, feel free to add any additional contact directly via your case. Please check directly your inbox via your email address: axxx9@gxxxl.xxm. For reference, your case number is#2162103.In the meantime, you can also check our Help Center article for more information on why additional charges may appear on your Figma bill here.Thank you for your patience while the team reviews your request!Update: Good news -- the support agent has reviewed your subscription and billing history and sent you a detailed breakdown of the charge!They now need you to confirm which setup you’d like to keep moving forward. Once you reply, they can review the account and help adjust any unintended additional seat charges.Please check your inbox and respond as soon as you can. I’ll close this thread for now, as the conversation will continue through your support case. Thank you

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