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Hello Figma Support,I canceled my Figma Professional subscription before the renewal date, but I was charged $22.00 on August 2, 2026.According to the receipt, this payment is for the Prorated Professional Full Seats (monthly) subscription covering July 2 – August 2, 2026. Since I had already canceled my subscription, I believe this renewal charge was made in error.Could you please review my account and process a refund for this charge?Here are the payment details from the receipt:Receipt Number: 2208-2340 Invoice Number: 43XMYH3N-0002 Amount Charged: $22.00 Payment Date: August 2, 2026Thank you for your assistance. I look forward to your response.Best regards,

Hi everyone,I'm reaching out to the community and Figma support for clarification regarding a billing issue.To complete a specific project, I upgraded to a paid plan for extra credits/features. Once the work was finished, I cancelled the subscription.When checking my profile settings, my account currently shows as the Free Standard plan. However, I was charged today for the subscription renewal.I would like to know: How can I confirm that the cancellation was successfully processed and that no future charges will occur? In cases like this, is the charge refunded automatically, or do I need to submit a specific request to Figma Support?   

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Hello,I am writing to request a refund for an annual charge on a dev seat that I did not intend to renew.Before my subscription renewed on August 4th, I went into Team Settings to cancel the dev seat. However, I could not find any option to cancel the annual billing — the only available option was to downgrade to the Starter plan. As a result, I was unable to cancel in time, and the annual charge went through without my consent.If this charge is not refunded, I will file a complaint with the Korea Consumer Agency (한국소비자원) and pursue the matter with Figma through legal counsel if necessary.I am requesting a full refund of the $144 charged under what I consider a deceptive dark-pattern billing flow that gave users no clear way to cancel. Please open a support ticket for this issue and let me know the next steps for processing the refund.Inquiry details:Date/Time: August 4, 2026, 6:30 PM (KST) Email: (redacted by the moderator due to PII)Thank you for your prompt attention to this matter.

How to fix the “Live preview failed” issue in Figma Make? I did the troubleshoot and immediate fixes available in the internet like: refreshing the page, duplicating the page, opening in different browsers. It is still working properly on March 13, 2026 but the problem started on March 16, 2026

Is it possible to apply multiple presets to one path in motion? I tried applying "Draw" & "Erase" but only one works. Can anyone help? 

We’ve built several animations in Figma Motion to embed on our website as animated SVGs. We’ve built this into our front-end system.Up until a few days ago, the SVG output would respect the timeline setting for looping (play once vs repeat).Suddenly when we export, it is animating the SVG so that it loops indefinitely - ignoring the timeline setting.Is this a bug?

Hello, I’ve tried every solution I could find so far, but I still haven’t been able to implement local fonts in Figma Make.I would like to use fonts such as Inter from locally hosted font files instead of loading them from Google Fonts. I also need to use custom fonts that are not available on Google Fonts.Unfortunately, none of the approaches I’ve tried have worked. Could you please explain whether local and custom fonts are currently supported in Figma Make and, if so, what the correct implementation process is? This is particularly important to me because, without a reliable way to host fonts locally, I cannot confidently use Figma Make for projects intended for the EU.

Hey! I have a small but annoying problem. I recently created a new component with Slot, Instance swap property and preferred values. When I use the component preferred values don’t appear by default for some reason. It worked correctly for components I created some time ago, but doesn’t work anymore—you always need to switch the filter.Link to doc where it says that preferred values should be shown by default: https://help.figma.com/hc/en-us/articles/5579474826519-Explore-component-properties#preferredDoes anybody noticed the same problem? Or do I do anything wrong? Instance swap setup with preferred values: Choose instance dialog with filter Created in this file applied by default: 

So with the recently release of Figma, I am not able to select my library for make. It by defaults selects a ui kit where in i don’t have a kit created. Is there a way to select the library again like previously?

I want a monthly billing, but there is no menu.

Hi I had an automatic upgrade to full seat without consent while I only intentionally subscribed to collab seat and only used Figjam boardso why the automatic upgrade took place?!! my initial subscription invoice number was VJLAYYEK-0001 and you can clearly see that I paid for the collab seat on professional plan 

Using the REST API v2 team-context webhook (event_type: FILE_COMMENT), registered via public OAuth on a Professional plan.ProblemA newly registered webhook delivers events reliably for roughly the first hour, then Figma stops sending events entirely within about 1 to 4 hours, even though every health signal still looks fine.In the dead state:- GET /v2/webhooks/{id} returns status: ACTIVE, with the correct endpoint, event_type, and team context.- GET /v2/webhooks/{id}/requests shows the earlier successful deliveries (all HTTP 200, no errors), and then NO further delivery attempts at all for events that happen hours later. Figma isn't attempting and failing -- it simply stops emitting.- The OAuth access token is valid the whole time (GET /v1/me returns 200).- The receiving endpoint responds 200 promptly; there are no timeouts or non-2xx responses in the requests log.Steps to reproduce1. Register a team-level FILE_COMMENT webhook via the REST v2 API (OAuth, Professional plan).2. Add comme

I would like to raise ticket with figma billing team as I am unable to purchase a monthly figma license for my team. I keep getting this error. “Sorry, we are unable to save your payment method. Please refresh and try again.”

I have been working on a Page inside a Draft. It was last edited on Wednesday, July 29. This week, when I opened the Draft, the Page was gone. The Draft now shows a "last edited" date of about two months ago, which does not match my actual work history at all.TimelineAbout two weeks ago, I was mainly working on the Page from my work laptop. When I tried to open it from my personal laptop (same Figma account), the Page was not there, even though it still existed on my work laptop at the time.Today, the Page also disappeared from my work laptop.I am certain I did not delete the Page. It does not appear in Version History either.My questionThis is an important, ongoing design project for me. Is there any way to find or restore the missing Page? Any help would be greatly appreciated.

Hello,I’ve been working on files for years; everything has disappeared except for my last file?

Hi Figma Support,I purchased 1 Professional Collab seat using the $5 first-month promotion.My workspace currently has:1 Collab seat (myself) 0 Dev seats 1 Full seat availableHowever, my upcoming invoice shows a $18.87 Billing Adjustment (Seat updates).I don't remember upgrading to a Full seat or purchasing one.Could you please review my account and explain why this happened? If this is a billing or seat assignment error, could you please help resolve it and correct the upcoming invoice?Thank you.

Hi,this is a shocking situation for me, as I have been using Figma Make and during prompting, the whole Figma Make file just suddenly reloaded and completely resetted with a blank page and chat. When I tried to ask the chat, what happened to my previous prototype in the same file, it just did not know anything as if it was a completely new chat… I cannot find any history of what I have been working on... I have spent already around 2700 credits, which were not even refunded but the time spent on this for nothing might be even worse. I’m so frustrated...Does anyone know how to get the file back or any other suggestions please?  Thank you.

Hi all,I'm on the Professional plan and noticed an extra seat had been added to my team that I hadn't intentionally added myself. It was added when many people wanted access to the current project and I removed it the same day I noticed – it was never assigned to anyone or used at all.Despite reverting it immediately, my upcoming invoice (due August 15) still shows a $20.00 "Billing adjustments – Seat updates" charge tied to that change, on top of my normal $20.00 monthly cost for my one active seat.Has anyone dealt with this before, or knows how a seat can get added without direct action?I've seen a few similar threads here where support ended up voiding the adjustment once they reviewed the account, since the seat was never actually used. Would appreciate any guidance on the best way to get this looked at, or if a member of the Figma team can help directly.I tried several times to reach the support team through figma form but got “Failed to fetch (forms.figma.com)”Thanks!

After the new updates in Figma, I cannot select an element within other frames or components by clicking and multiple clicking on it. Another problem is that I cannot edit a text by multiple clicking on it to select the whole text.I test it on both application and web app (using chrome browser) Is it just my problem or other experience it as well?

Figma recently rolled out new updates; however, I have noticed that certain changes have negatively impacted the daily user experience.1 - The left sidebar can no longer be hidden or collapsed. This occupies unnecessary screen space, which significantly hinders the workflow.2 - The click-and-drag shortcut to hide multiple layers sequentially is no longer functioning. Previously, users could hide a layer, hold the click, and drag upwards to hide subsequent layers automatically. This feature appears to have been removed, forcing users to toggle visibility manually, layer by layer.Ultimately, these changes seem counterintuitive to a seamless user experience. Furthermore, community posts indicate that these updates have introduced additional widespread issues.

When I use the AI “Replace Text” feature in Figma, the generated content replaces my text correctly, but it causes serious issues in my components and prototypes. Design is normalPrototype is damageWhat happens:Text, icons, and overall component layout become distorted Elements appear misaligned and “fragmented” (almost pixelated or broken into uneven spacing) The entire component loses its visual consistency The issue persists and cannot be easily fixed manually:This significantly degrades the quality of my prototypes and makes them look visually broken and unprofessional.This might be related to RTL languages (Persian/Arabic), although I’m not 100% sure I’ve encountered this issue multiple times It seems to affect both text rendering and auto-layout behaviorSteps to reproduce:Create a component with text and icons (using Auto Layout) Use AI “Replace Text” on a text layer Apply the suggested/generated content Observe layout and rendering issues in the component and prototypeExpected b

Hi, I was shocked when I was trying to check monthly subscription bill which always comes with reminder before the due with extra charge 12.10$ for “BILLING ADJUSTMENTS”? which I don’t know how it comes like this, and it is the first time Figma charge me extra for me like doing nothing! Since I have been actively designing for the last 10 days, and 20 days left I did not use my figma, and with their new AI feature is useless when i try to use remove background image it came with error code or something! I send you the images, there is red symbol that ai did not response and the error code “something went wrong ID:” Please help to solve this because my due pay is on 5th, or either i need to cancel the payment. 

Olá, minha execução do Figma AI consumiu meus créditos, mas as alterações solicitadas não foram aplicadas no arquivo. A mensagem exibida foi: “ambos os agentes foram retomados em paralelo avisarei quando cada um conclui as modificações”. Apareceu uma alteração relacionada ao App.tsx e “Implement platform improvements – Versão 12”, porém nenhuma modificação ficou disponível no projeto. Gostaria de solicitar uma verificação da execução e, se possível, a recuperação dos créditos consumidos, já que o resultado não foi entregue.

사용할 의사가 없었음에도 구독이 유지되어 결제가 이루어졌습니다.결제 이후 전혀 사용하지 않았으며, 이에 환불 요청드립니다.