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Hi Figma Support Team,I received the error message: "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." 

HeySo I was trying this Weave tool out. It runs but then shows this error. What is the problem? Is it because I used human faces? Kindly guide me

Hi,A colleague of mine tried to reset her password but did not receive the reset email, and she is now locked out of Figma.Would it be okay for me to share her name and email address so we can get support for her account?Thank you.

Hello, we received a past due invoice (#5F3CC69C-0027) for 4 seats on our Professional annual plan. However, our team actually only uses 2 seats, and the other 2 were unassigned seats that we did not intend to renew. The system does not allow us to reduce the seat count on this past due invoice ourselves. Could you please modify this invoice to 2 seats ($384.00) so that we can make the payment immediately? Thank you.

Hello,A figma file i had has just disappeared. I think it was in a different team of maybe education. I can’t remember. But there is only one team showing right now. I have checked the trash and everywhere else. Can’t find the other team or the file that disappeared. It has been a few months since i needed it so i only noticed today that it was gone.P.S. I really despise the whole team thing, it really confuses everything for me. Takes the simplicity out of figma. A year ago i deleted a duplicate account and an important file got deleted with it, even though i had transferred the ownership. I really hope figma finds a way to get around this crazy thing. PLEASE.

Subject: Figma Make generated no recoverable output, but around 500–700 AI credits were deductedHi Figma Support,I’m reporting a Figma Make issue where multiple AI credits were deducted, but the generated output, task history, code, and preview could not be recovered in the affected Make files.Main affected Figma Make file URL:(www.figma.com/make/KSW9FYEQZlNghBIUAVgF0l/Untitled?t=OzFzvxnkIuGFPvvG-1)Main affected file name:UntitledSecondary related Figma Make file URL:(https://www.figma.com/make/BoB0Fyz25RkxJAJDO8XDQp/Simple-Landing-Page?t=OzFzvxnkIuGFPvvG-1)Secondary related file name:Simple Landing PageApproximate date and time of the issue:around 11:00 PM–12:00 PM Pacific TimePlan type:Education plan / Figma for Education accountAI credits deducted:My remaining AI credits were previously over 2,900, but now they are around 2,300. I estimate that around 500–700 AI credits were deducted during these failed or unrecoverable Figma Make attempts.Prompts used:For the “Simple Landing Page”

im trying to publish a site i made for a client but everytime i click publish it gives me an error message saying try again ive tried for multiple days and it still fails even after all issues have been resolved any assistance is apperciated 

Earlier this week, the Code on canvas feature was enabled for me, and I used it to build an important prototype for a project.Since then, the feature appears to have been turned off, and I can no longer access the code for that prototype or retrieve it in Figma Make.I can still see the frame on the canvas, but I no longer see the code, and my coworkers cannot launch the prototype either.Could you help review whether this file can be restored or whether access to the Code on canvas feature can be re-enabled for this prototype?

I’m having issues selecting the proper font. When I click into the Typography selector, I don’t get a drop down of fonts at all.   

Hi-I transferred a Figma Project to the client after the project ended. It only had 1 board. They received it successfully but say I’m still the owner. I can see I’m still the owner in an empty team space now. There is no way for me to transfer the ownership to them. I’ve tried in settings and also in admin roles. I had actually deleted the space since I thought I didn’t need it anymore and then reactivated it. Now I’m back in but stuck and unable to transfer the board to them. 

Hi there, beloved FIGMA team,I have an issue I recently run into. We have 2 seats now. One, the main account has a lot of drafts. The seccond account can’t access those drafts. The drafts section is empty despite the user is fully integrated into the team.I hope you could help me out with this.Best regards and many thanks beforehand,Michael

Hi,I want to report a critical issue with typing/input in Figma and FigJam on Windows.Problem:Typing becomes extremely laggy or completely unusable Characters are skipped or input behaves unpredictably Sometimes typing only works correctly when holding Ctrl Scroll/zoom behavior also becomes inconsistentImportant observations:The issue starts after a short time of working (initially typing works fine) Affects both Figma desktop app and browsers (Chrome, Edge) Occurs across multiple accounts and different machinesScope:This issue affects over 30 of my students It is not limited to a single setup or device Makes it impossible to conduct classesAdditional detail:Users on iPads do NOT experience this issue at all Other applications (e.g. OneNote) work perfectly fine on the same devices Resetting Windows and reinstalling Figma did NOT fix the issueThis strongly suggests a bug related to keyboard/input handling on Windows (Chromium/Electron environment).Has anyone else experienced this?This i

Hey there,I’ve been trying to merge a larger branch for hours already but when I click on review and merge changes, it loads for quite a bit and then results in that error screen.I tried on desktop and via browser – always the same resultWhen I tried it a few hours before it worked until I clicked on the actual merging button after the conflicts resolving. However I received the same error screen.Under the status page link everything looks fine.Since the latest update it seems that Figma is really getting slower and slower.This really marks a new low in the overall quality.Pls help quickly 

Recently our Figma Admin left the Dope Security... she was Admin with full access after she left, we lost access to all Figma files and projects. We want to regain admin access and also to all project and files.

I was working on a design file and then the screen got frozen for a few seconds and later one of the section got disappeared, and I am unable to recover it.

I need to change the owner status to my email.

Somehow my Figma account got split into 2 profiles a “team” and a “me” profile. This was never meant to happen, and now its effecting my pro membership as I’m attempting to add team members. Is it possible to combine these two profiles to make it easier to manage my team?

We need help with our Figma organization. I should have org admin access but do not see Admin settings, so I cannot manage the @universo.com organization domain. We also cannot approve Edit access requests as expected, and one user in our organization needs Edit access to all “Universo team” files. We already replied in ticket #1976950 and need help reviewing admin permissions and organization setup.

Hi, I’m on a $5/mo plan, but an extra $10.81 pending invoice suddenly appeared on my account. The invoice lacks any clear breakdown, so I have no idea why I’m being charged this additional money. It seems some extra feature or seat was added automatically without my clear awareness.I had to cancel my subscription to prevent my card from being automatically charged for this mystery balance. I want to continue paying my regular $5/mo, but I need this sorted out first. I’ve tried using the AI support bot twice over the last 2 weeks, but received zero response. Please connect me with a human support agent to:1. Explain this mystery charge and waive/remove it.2. Revert my account strictly back to the $5/mo plan.3. Lock my account from any automatic/hidden paid upgrades in the future.Thank you.

Hello,I'm experiencing an issue with the color picker in the Figma desktop application.Version: Figma Desktop App 126.4.11 Issue:When using the color picker, the color preview initially updates correctly for a few seconds after activation. After that, the preview becomes stuck on a single color and no longer reflects the color currently being hovered.Despite the preview displaying the wrong color, selecting a color still applies the correct color value. The issue appears to affect only the preview display.If "Select color anywhere" is enabled and I move the cursor outside of the Figma application window, the preview immediately begins updating correctly again and follows the color currently being hovered.A video demonstrating this behavior can be found here Browser ComparisonWhen using Figma in a web browser on the same machine, the color picker functions normally and the preview updates correctly at all times.A second video showing the expected behavior in the browser version can be f

Support ID: 5ffed648-da7e-4c3a-881b-ce5088f30196

Hello, I’ve been creating a deck presentation on Figma, at least designed some slides and I proceeded by editing it on Figma Slides later.When I edit the components from the original Figma, the components are not updated in Figma Slides.Can I do something to resolve this? 

Dear Figma Support,I want to share some feedback regarding changes to the workspace and page structure in Figma.Previously, it was possible to work on a much larger, more open canvas structure, which made it far easier to build complex projects, large storyboards, and presentation flows in a single workspace. With the current limitations, I’m now forced to compress much more content into a single page, which creates significant practical problems.This affects my workflow in several ways:Large projects and storyboards no longer fit naturally into one coherent workspace. Navigation and zooming have become much less efficient. Presenting work to clients or teams is more difficult because everything feels overly compressed and fragmented. Overall project clarity and spatial organization have noticeably worsened.I genuinely do not understand the reasoning behind this change, as from a professional workflow perspective it feels like a significant downgrade rather than an improvement.What con

Hi. I deleted my account yesterday and I need to use that email to have access to figma and create a new account again. I did it by mistake, need now to have available this email to create a new account.I tried to do it in different browsers, incognito browser and cleaning cache. My number of ticket is 1940194Thank you in advance.

Hi,I'm not sure who else I should contact, so I'm posting here for help.I submitted a refund request regarding an unexpected Dev Seat charge and received ticket #1974980. However, the ticket does not appear on my Requests page, and I never received a confirmation email.It's been 2–3 days, and I haven't received any response from a support representative. I'm concerned that my request may not have been properly registered while billing is already in progress.Could someone please help verify whether ticket #1974980 exists and is being reviewed?Thank you.