Skip to main content
dahyun
dahyun
New Member
October 2, 2026
Solved

Refund request for duplicate charge for the same billing period

Hello,
I would like to request a review and refund for a possible duplicate charge.

I was charged $22.00 USD on September 2, 2026 for the billing period September 1, 2026 – October 1, 2026.

I canceled my Professional plan on September 25, 2026, and my team was downgraded to the Starter plan on October 2, 2026.

However, on October 2, 2026, I was charged an additional $27.87 USD. The receipt for this second charge also shows the billing period as September 1, 2026 – October 1, 2026.

Could you please confirm why I was charged again for the same billing period? If this was an incorrect or duplicate charge, I would like to request a refund.

I can provide the invoice IDs and receipts privately if needed.

Thank you.

Gayani_S
Gayani_SSolution
Community Support
October 2, 2026

Hey ​@dahyun, thanks for reaching out!

For security and privacy reasons, we're not able to look into specific charges or account billing details here on the forum. I can share some general context that might help:

  • When you cancel a Professional plan, you keep access through the end of your current billing period, and the downgrade to the Starter plan takes effect at that point.
  • Any seat changes made during that period get prorated and reflected on your last invoice.

 

I can't confirm whether either of those applies to your specific account, so the best next step is to reach out to our customer support team through the Support hub. 

For more on how cancellations work, here's our guide on Upgrade or downgrade your plan.

 

 

Hope this helps! 

View in thread

1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
October 2, 2026

Hey ​@dahyun, thanks for reaching out!

For security and privacy reasons, we're not able to look into specific charges or account billing details here on the forum. I can share some general context that might help:

  • When you cancel a Professional plan, you keep access through the end of your current billing period, and the downgrade to the Starter plan takes effect at that point.
  • Any seat changes made during that period get prorated and reflected on your last invoice.

 

I can't confirm whether either of those applies to your specific account, so the best next step is to reach out to our customer support team through the Support hub. 

For more on how cancellations work, here's our guide on Upgrade or downgrade your plan.

 

 

Hope this helps! 

Terms & ConditionsAccessibility statement