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LEE Yoorie
LEE Yoorie
New Member
October 4, 2026
Solved

Payment Discrepancy and Full Refund Request

  • October 4, 2026
  • 1 reply
  • 11 views

Payment Discrepancy and Full Refund Request

 

Hi Figma Support Team,

 

I am writing to express my strong concern regarding an unexpected charge and to request a full refund for my subscription processed on September 27.

 

My account email is [Redacted by moderator - 2026/10/04].

 

I initially expected a monthly plan of around $3, but a total of $38.50 was charged to my account without clear notice (it appears to have been billed as an annual plan or with extra seats by mistake). Furthermore, I was unable to find the option to cancel the subscription in time, leading to this automatic billing.

 

Since the charge went through:

 

  1. I have NOT used Figma or any of its paid features at all.

  2. My account is currently restricted due to a pending payment issue.

Given that this amount was far higher than expected and I have not utilized the service, I respectfully request that you cancel the subscription, void the pending charge, and issue a full refund of $38.50 for this payment.

 

Due to my current financial situation, this unexpected charge causes serious difficulty with my basic living expenses. I sincerely ask for your understanding and an exception to resolve this fully.

 

Thank you for your prompt attention to this matter.

 

Best regards,

 

Yoorie Lee ([Redacted by moderator - 2026/10/04])

Best answer by adamsmasher

Thanks for your post, ​@LEE Yoorie, and your situation is totally understandable - unexpected charges can be worrisome when it affects your financial situation.

 

Did you invite someone to edit a file on your upgraded team with full editing access? It sounds like you initially paid a pro-rated charge for one seat, then on the renewal you were charged the rest of that seat plus one additional full seat. You can read more about how seats and billing work with the Professional plan with this article in our help center.

 

Having said that, I created a ticket for you with our support team regarding the refund since we can’t assist with that here in the forum. You should get that via email shortly. Thank you for your patience, and let me know if you have any questions!

1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 4, 2026

Thanks for your post, ​@LEE Yoorie, and your situation is totally understandable - unexpected charges can be worrisome when it affects your financial situation.

 

Did you invite someone to edit a file on your upgraded team with full editing access? It sounds like you initially paid a pro-rated charge for one seat, then on the renewal you were charged the rest of that seat plus one additional full seat. You can read more about how seats and billing work with the Professional plan with this article in our help center.

 

Having said that, I created a ticket for you with our support team regarding the refund since we can’t assist with that here in the forum. You should get that via email shortly. Thank you for your patience, and let me know if you have any questions!

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