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in figma make my prompts are returning with error id srid_HAP7CCTYKPA4K6007B7FQBKMZ

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Celyn_LSolution

Figmate

Hi @Pranav C P., Celyn from the Figma Community Support team here.

Thanks for reaching out and for attaching the screenshot. I understand that your prompts in Figma Make are returning an error.

I’ve created a support ticket for you so the team can take a closer look, your ticket number is #2166250.

Please reply directly to the ticket with a link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be reaching out with next steps soon, thanks for your patience in the meanwhile!

Celyn_LSolution

Figmate

Hi @Pranav C P., Celyn from the Figma Community Support team here.

Thanks for reaching out and for attaching the screenshot. I understand that your prompts in Figma Make are returning an error.

I’ve created a support ticket for you so the team can take a closer look, your ticket number is #2166250.

Please reply directly to the ticket with a link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be reaching out with next steps soon, thanks for your patience in the meanwhile!

Pranav C PAuthor

New Participant

it’s currently fixed now, its not generating errors anymore while working it with figma make while trying to make edits it returned 7 to 8 times with this error am afraid it consumed my AI credits without returning prompts,

Pranav C PAuthor

New Participant

it’s currently fixed now, its not generating errors anymore while working it with figma make while trying to make edits it returned 7 to 8 times with this error am afraid it consumed my AI credits without returning prompts,

Celyn_L

Figmate

Thanks for the update, @Pranav C P! Glad to hear the errors have stopped.

Could you reply directly to your support ticket with this additional context? The team will be able to look into the AI credits consumed and assist you further on this.

Pranav C PAuthor

New Participant

#2166250.

Gayani_S

Community Support

Hey, I'm stepping in on behalf of @Celyn_L to help keep this moving.

To get the team what they need to investigate, could you reply directly on your support ticket (#2166250) with:

A link to the impacted file, with support-share@figma.com added with Viewer access
The name of the last version that worked successfully in Figma Make, before the errors started (you can find this in your file's version history)

That'll let the team reproduce what happened and look into the credits that were consumed without a prompt coming back.

Thanks again for your patience while we sort this out!

Pranav C PAuthor

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Version name: Apply multiple text updates
Enhance OGS Ads Portfolio

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