Hey @Calvin Pedzai, thanks for reaching out!
I can see that your two tickets have been merged into ticket 2159456. For your account's security, I'm not able to help here on the forum, but your ticket is the right place for that.
If you're not the account's billing admin yourself, it's worth looping them in, since this usually needs to come from (or be confirmed by) the verified admin or billing contact on the account.
You can also check Admin > Billing > Invoices for your current payment method and invoice details in the meantime. More here: Manage payment and invoice details.
Our customer support team should be in touch with you soon, appreciate your patience in the meantime!
