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GP Lee
GP Lee
New Member
October 4, 2026
Solved

Refund Request: Unexpected Charge After Downgrading to Starter Plan

  • October 4, 2026
  • 1 reply
  • 15 views

Subject: Refund Request: Unexpected Charge After Downgrading to Starter Plan

Hello Figma Support Team,

I am writing to inquire about an unexpected charge on my account. I clearly downgraded my account to the free Starter plan recently, but I noticed that a payment was processed and charged to my card today.

Could you please investigate why this charge occurred and issue a full refund?

Additionally, I would like to request that you completely remove my payment and billing information from my account.

Thank you for your prompt assistance with this matter. I look forward to your response.

Best regards
 

[GP LLE]

[Redacted by moderator - 2026/10/04]

Best answer by adamsmasher

Thanks for your post, ​@GP Lee - unexpected charges can upsetting.

 

You had a single seat with your Professional plan, right? It sounds like you paid a pro-rated charge initially, and then at the end of the month were charged for the remainder. When you remove yourself from a seat, that seat remains available for the rest of the billing period so we still charge for the remainder even if it you did not end up assigning it to anyone - you can read more about this in our guide to managing billing on the Professional plan. 

 

Since we can’t directly assist with billing issues here in the forum, though, I created a ticket for you with our support team. You should get that via email shortly! Let me know if you have any questions, and thanks for your patience.

1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 4, 2026

Thanks for your post, ​@GP Lee - unexpected charges can upsetting.

 

You had a single seat with your Professional plan, right? It sounds like you paid a pro-rated charge initially, and then at the end of the month were charged for the remainder. When you remove yourself from a seat, that seat remains available for the rest of the billing period so we still charge for the remainder even if it you did not end up assigning it to anyone - you can read more about this in our guide to managing billing on the Professional plan. 

 

Since we can’t directly assist with billing issues here in the forum, though, I created a ticket for you with our support team. You should get that via email shortly! Let me know if you have any questions, and thanks for your patience.

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