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PHIN SAMAIVIRONAT
PHIN SAMAIVIRONAT
New Member
October 3, 2026
Solved

accidentally purchased professional plan

  • October 3, 2026
  • 1 reply
  • 11 views

Hello Figma Support, I accidentally selected the annual billing plan instead of the monthly plan just 20 minutes ago while updating my subscription. This was an unintended selection, and I meant to stay on the monthly cycle. I have not used any paid team features since the upgrade. Could you please help me revert my account to the monthly plan and refund the difference? Thank you!

 

[Invoice attachment removed by moderator - 2026/10/03]

Best answer by adamsmasher

Hi, ​@PHIN SAMAIVIRONAT - thanks for your post, and totally understandable. 

 

While we aren’t able to directly assist with billing issues here in the forum, I found the ticket you submitted to our support team and noted that you posted here. You should hear back soon from them with your request - thank you for your patience. Let me know if you have any other questions, though!

1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 3, 2026

Hi, ​@PHIN SAMAIVIRONAT - thanks for your post, and totally understandable. 

 

While we aren’t able to directly assist with billing issues here in the forum, I found the ticket you submitted to our support team and noted that you posted here. You should hear back soon from them with your request - thank you for your patience. Let me know if you have any other questions, though!

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