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Ejae Kim
Ejae Kim
New Member
October 3, 2026
Solved

Request for refund - recent subscription

Hello Figma Support Team,

I hope you’re doing well.

I’m writing to request a refund for an additional seat charge on my recent subscription bill. I intended to pay for only one full seat for myself.

I invited another person solely to view the shared files and resources, but it appears they were assigned a full paid seat unintentionally.

Could you please review the charge and let me know whether the additional seat can be changed to view-only access and the charge refunded?

Thank you for your help.

Many thanks,
Ejae

adamsmasher
adamsmasherSolution
Figmate
October 3, 2026

Hey, ​@Ejae Kim. Thanks for your post, and totally understandable that you’d only like to be charged for your own seat going forward. 

 

Since we can’t directly assist with billing issues here in the forum, I’ve created a ticket for you with our support team - you should get that via email shortly. In the meantime, you might want to review our help article on managing billing on the Professional plan - this will help you avoid situations like this in the future. In the meantime, let me know if you have any questions!

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1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 3, 2026

Hey, ​@Ejae Kim. Thanks for your post, and totally understandable that you’d only like to be charged for your own seat going forward. 

 

Since we can’t directly assist with billing issues here in the forum, I’ve created a ticket for you with our support team - you should get that via email shortly. In the meantime, you might want to review our help article on managing billing on the Professional plan - this will help you avoid situations like this in the future. In the meantime, let me know if you have any questions!

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