Figma Professional Subscription Cancellation Request

Question

Hello,I would like to cancel the automatic renewal of my Figma Professional subscription.My team is currently shown as a free Starter plan, but Figma is still attempting to charge me $22.00 USD for a Professional subscription. The payment has been declined, and I do not want the subscription to renew.Invoice ID: in_1UELmklvcqWR3dFDaqAv1OGQAmount: $22.00 USDCould you please confirm that my Professional subscription and automatic renewal have been canceled, and also let me know whether this outstanding invoice can be canceled or voided?I would also appreciate it if you could stop any further payment attempts for this invoice, if possible.Also, I would appreciate it if you could send your response to me by email as well.Thank you.

Gayani_S · Accepted Answer

Hey ​@추현식, thanks for reaching out!I can't look into account or invoice specifics here on the Forum for security reasons. I've gone ahead and opened a support ticket on your behalf. Your ticket number is#2167298, for reference.Figma subscription charges are generally non-refundable once processed, you can find more on that in Upgrade or downgrade your planYou can also check your current plan status and invoice history any time under Admin > Billing, the Manage billing on the Professional plan article has more on that.Our customer support team will follow up directly on your ticket with next steps. Thank you for your patience in the meantime!

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