Skip to main content
Titan Zentrixa
Titan Zentrixa
New Member
October 2, 2026
Solved

Refund the profession plan within 24hour

I want to refund the professional plan because i made a mistake when i didn’t choose the same team. I asked support team and received a ticket number #2166119.

Gayani_S
Gayani_SSolution
Community Support
October 2, 2026

Hey ​@Titan Zentrixa, thanks for reaching out! 

I can see you've already got a Ticket (#2166119) open with our customer support team, so you're already in the right queue for this one.

Since this involves account-specific billing details, I'm not able to review anything here on the Forum, that's for security and privacy reasons.

Someone from the team will be in touch with you directly on that ticket soon to take a closer look at your case.

Thanks for your patience while they get back to you! 

View in thread

1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
October 2, 2026

Hey ​@Titan Zentrixa, thanks for reaching out! 

I can see you've already got a Ticket (#2166119) open with our customer support team, so you're already in the right queue for this one.

Since this involves account-specific billing details, I'm not able to review anything here on the Forum, that's for security and privacy reasons.

Someone from the team will be in touch with you directly on that ticket soon to take a closer look at your case.

Thanks for your patience while they get back to you! 

Terms & ConditionsAccessibility statement