Skip to main content
Maksim Fokht
Maksim Fokht
New Member
September 29, 2026
Solved

Complete removal of payment information from accounts

Hi! On August 14, I purchased a Dev Seat and used it for a while. Before my subscription expired, I canceled the auto-renewal for the plan, but since September 14, attempts to charge my card have continued up until today. I even deleted my account on September 23 to stop this, but yesterday there was another attempt to charge my card. I have a couple of questions: 1. Why are you trying to charge an account that has ALREADY BEEN DELETED?; 2. Why are you trying to charge a canceled subscription?; 3. How can I completely delete my payment information from your system?

Gayani_S
Gayani_SSolution
Community Support
September 29, 2026

Hey ​@Maksim Fokht!

For security and privacy reasons, I'm not able to help with this here on the Forum, but I've gone ahead and opened a support ticket on your behalf so our team can look into this. Your ticket number is #2159725, someone from the team should be in touch with you soon! 

A bit of general context that might help in the meantime.

  • Figma plans, including Dev seats, renew automatically at the start of each billing period unless the subscription is cancelled before the renewal date. Cancelling stops future renewals, but it won't undo a charge that's already gone through.
  • Subscriptions aren't automatically cancelled when a Figma account is deleted. Our Delete your Figma account article covers this, including why an active subscription needs to be cancelled first.

 

Hope this helps, let me know if you have an further questions! 

View in thread

3 replies

Gayani_S
Figmate
Gayani_SSolution
Community Support
September 29, 2026

Hey ​@Maksim Fokht!

For security and privacy reasons, I'm not able to help with this here on the Forum, but I've gone ahead and opened a support ticket on your behalf so our team can look into this. Your ticket number is #2159725, someone from the team should be in touch with you soon! 

A bit of general context that might help in the meantime.

  • Figma plans, including Dev seats, renew automatically at the start of each billing period unless the subscription is cancelled before the renewal date. Cancelling stops future renewals, but it won't undo a charge that's already gone through.
  • Subscriptions aren't automatically cancelled when a Figma account is deleted. Our Delete your Figma account article covers this, including why an active subscription needs to be cancelled first.

 

Hope this helps, let me know if you have an further questions! 

Maksim Fokht
Maksim FokhtAuthor
New Member
September 29, 2026

​@Gayani_S That's funny - I couldn't find a button or a link anywhere to create a ticket on my own. Your automated chatbot just told me to post on the forum, where they'd help me. Where and how can I track the status of my ticket and manage it?
Regarding the pricing plan - I somehow found a button to cancel it about a month ago, but even after canceling, my account is still being charged.

Gayani_S
Figmate
Gayani_S
Community Support
October 2, 2026

Sorry for the runaround with Fig (our support chatbot) sending you back here.

For ticket #2159725, tracking happens through email, you should already have a message from our customer support team tied to this ticket. Since this involves payment details, they'll need to verify you're the cardholder before digging further, so could you reply directly to that email with what they've asked for? That'll get things moving on your questions.

Let me know if you did not receive any email from us. 

Terms & ConditionsAccessibility statement