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miketela
miketela
New Member
Oct 4, 2026 7:44 PM UTC
Solved

Refund request: Figma AI did not meet my design expectations

I’m requesting a refund for my Figma AI purchase. I tried Figma AI expecting a useful AI-powered design experience, but the results have been disappointing and haven’t met my expectations. The designs feel generic and low-quality—what many people call “AI slop”—rather than thoughtful, usable design work. Since the product has not delivered the value I expected, I’d like a refund for the charge associated with Figma. Please let me know whether I’m eligible and how I can provide any account or billing details privately. Thank you.

adamsmasher
adamsmasherSolution
Figmate
Oct 4, 2026 10:31 PM UTC

Thanks for sharing your feedback, ​@miketela. That’s unfortunate that the generated designs didn’t meet your expectations.

 

Generative AI can sometimes produce less-than-perfect results that are inaccurate/incomplete, or don’t work as you intended. Outputs also can vary depending on the prompt, file context, and model. Were you using Figma Make, or the agent in Figma Design? If it’s the former, we have two resources that can provide guidance to getting better results:

 

Some of the principles also apply to the agent in Figma Design. Having said that, though, I just created a ticket for you with our support team regarding a refund - no need to provide any info here in the forum since we can’t directly assist with billing issues. You should get this via email shortly. Thanks for your patience, and let me know if you have any questions!

 

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1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
Oct 4, 2026 10:31 PM UTC

Thanks for sharing your feedback, ​@miketela. That’s unfortunate that the generated designs didn’t meet your expectations.

 

Generative AI can sometimes produce less-than-perfect results that are inaccurate/incomplete, or don’t work as you intended. Outputs also can vary depending on the prompt, file context, and model. Were you using Figma Make, or the agent in Figma Design? If it’s the former, we have two resources that can provide guidance to getting better results:

 

Some of the principles also apply to the agent in Figma Design. Having said that, though, I just created a ticket for you with our support team regarding a refund - no need to provide any info here in the forum since we can’t directly assist with billing issues. You should get this via email shortly. Thanks for your patience, and let me know if you have any questions!

 

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